Ahmad Habli
Ajman,UAE
Summary
Experienced Facility and Community Management with a strong background in managing and overseeing the operations of residential communities. Skilled in delivering exceptional service through efficient management of vendors, staff, and facilities. Proven ability to foster positive relationships with residents, resolve issues promptly, and ensure compliance with regulations. Adept at budgeting, financial management, and coordinating large-scale community events. A proactive leader with a focus on enhancing the living experience while maintaining the highest standards of community safety, cleanliness, and satisfaction.
Overview
15
15
years of professional experience
2018
2018
years of post-secondary education
Work History
Facility and community management specialist
Al Zorah Development Private Company
Ajman, UAE
02.2023 - Current
- Oversee day-to-day operations of community, ensuring services like security, cleaning, landscaping, and maintenance are executed efficiently.
- Liaise with vendors and contractors to manage and coordinate community services (e.g., pest control, waste management).
- Ensure compliance with community rules and regulations, addressing any violations or issues proactively.
- Serve as main point of contact for residents regarding inquiries, complaints, or requests.
- Develop and maintain strong relationships with homeowners and tenants to ensure satisfaction.
- Organize and attend community meetings or events to address resident concerns and share updates on community developments.
- Prepare and manage community budgets, including service charge collection and expenditure tracking.
- Oversee issuance of invoices for service charges and other community-related fees.
- Work closely with finance teams to ensure accurate financial reporting and manage expenses.
- Oversee maintenance of community amenities (e.g., gyms, pools, playgrounds) to ensure are in excellent condition.
- Plan and implement improvements or upgrades to community infrastructure.
- Manage any repairs or refurbishment projects and ensure that they are completed on time and within budget.
- Ensure community adheres to all local laws, building codes, and regulatory requirements.
- Prepare and issue No Objection Certificates (NOCs) for property modifications, events, or sales.
- Handle preparation of documents and reports for board members or community authorities.
- Lead and supervise community management staff, providing guidance and support to ensure high-quality performance.
- Foster collaborative environment within team and with other stakeholders (e.g., security, cleaning, and maintenance personnel).
- Organize and coordinate community events (e.g., social gatherings, parties, activities) in collaboration with residents and local partners.
- Ensure all necessary approvals, such as security clearances, are obtained for events.
- Provide regular updates and reports to senior management on status of community, including financial reports, service performance, and resident feedback.
- Use resident feedback to implement improvements and enhance overall community experience.
- Improved tenant satisfaction by addressing maintenance issues promptly.
- Conducted routine inspections to maintain property standards and to ensure quality standards were met.
- Managed rental agreements, ensuring legal compliance.
- Built strong relationships with local businesses for mutual growth.
- Ensured facility compliance with health and safety regulations to maintain safe environment.
- Maintained high levels of customer service, resulting in positive feedbacks from residents.
- Facilitated communication between management and staff, fostering collaborative work environment.
- Addressed resident complaints promptly, enhancing satisfaction levels across community.
- Established partnerships with local organizations to deliver joint community projects.
- Negotiated vendor contracts resulting in cost savings without compromising on quality of products or services received.
- Trained new hires on company policies and procedures, ensuring consistent delivery of community management objectives.
- Managed maintenance schedules for all facilities equipment; extended their lifespan significantly.
- Oversaw pre-planned contractor works for alignment with processes.
- Controlled expenses and lowered costs to meet budget requirements.
- Maintained daily operations through technical support for production and maintenance departments.
- Verified contractors and suppliers deliver cost-effective, high-quality services per contractual terms.
- Hired and supervised contractors, closely monitoring workmanship to produce cost-effective resourcing.
- Managed budgets to align with agreed departmental budget.
Accounting Manager
Saccal Holding – Accounting Division
Beirut, Lebanon
01.2022 - 02.2023
- Managing and overseeing daily operations of accounting department Including (Month and End-Year Process, Accounts Payables/Receivables, Cash Receipts, General Ledger, Budgeting, Cash Forecasting, Revenue and Expenditure Variance Analysis) Monitoring and analyzing accounting data and produce financial reports or statements
- Managing accounting staff who are responsible for financial reporting, billing, collections and budget preparation
- Coordinate training programs for new staff and identify training needs for current staff
- Establish internal controls and guidelines for accounting transactions and budget preparation
- Forecasting and assisting in preparation of budgets
- Negotiating profitable contracts and review contract terms
- Predicting financial risks Oversee preparation of business activity reports, financial forecasts, and annual budgets
- Audit accounts and coordinate with auditors and provide needed information for annual internal and external audit
- Follow up with Banks Regarding transfers, Cash and Checks Deposits and review entries on system
- Performing accounts reconciliations
- Resolving collection discrepancies Assisting in addressing client’s complaints
Senior Property Management Accountant/Receivables Manager
Solidere Management Services S.A.L (Solidere Group S.A.L) -Accounting Division
01.2021 - 12.2021
- Review contract terms and recurring billing
- Forecasting and assisting in preparation of budgets
- Recording receivable invoices and amounts collected (Owned/Co-owned- 3rd Party Buildings and Clients …) for more than 25 Projects Generating invoices and account statements Predicting financial risks Revising invoices, checks, processing, and maintaining up-to-date billing system Following up, collecting and allocating payments
- Making sure payments are collected on time
- Resolving collection discrepancies Customer service Maintaining accounts receivable customer files and records
- Recording related transactions on computerized accounting system
- Controlling on customer accounting & reviewing receivables transactions
- Verifying receivables balances and monitoring customers’ balances confirmation
- Performing accounts reconciliations
- Monitoring application of credit policy Understanding of financial reporting Analyzing financial reports and ledgers to innovate strategies Preparing Ageing, Financial and position reports (Receivables/Funds and Payables report), and reporting directly to Accounting Division Manager And to Operations Division Manager Recording bank receipts on Excel and on accounting system Finalize payment process upon physically checking invoices and receipts
- Follow up with banks regarding transfers, cash and check deposits and review entries on system
- Recording information of services, utilities, fuel consumption and other adjustments
- Coordinating with departments such as Property Administration Division, Operation and Maintenance Division and Payables Department
- Coordination with internal and external Auditors Perform other job-related duties as assigned by management
Property Administrator
Solidere Management Services S.A.L (Solidere Group S.A.L) Property Administration Division
01.2018 - 12.2020
- Administration and assisting in managing of more than 10 Projects in Facility Management Department (Beirut Terraces, Platinum Tower, Foch Residence Building, Foch 94 Building, Parkview Building, Berytus Parks Building, Dana of CCC Building, 45 Park Avenue Building, Nour Gardens Buildings, Wadi Hills Buildings, Naboulsi Building) Answering and solving tenant calls for various commercial property management companies
- Addressing tenant complaints and inspecting vacated units Maintaining records of income, expenses, signed leases, complaints, and Maintenance
- Terminating leases and initiating eviction proceedings
- Performing rent collection from tenants, assessing late fees, mailing rent statements, preparing lock-out letters
- Recording and monitoring maintenance activities for day porters and engineers
- Adding A/R comments to aged delinquency report
- Contacting tenants for past due rent payments
- Dispatching calls to engineers and preparing mileage expense reports for reimbursements using excel Preparing and managing budgets Preparing reports on financial performance of properties Assisting Property Manager with building inspections and maintain inventory of office supplies
- Monitoring and approving conference room schedules in Outlook for tenants meetings and events
- Reviewing plans for new construction projects to ensure they meet code requirements and have adequate support for walls, roofs, and other structures Supervising repairs and maintenance work Coordinating with insurance companies to assess damage claims and repair damage to facilities Preparing for General Assembly Meeting and preparation of Minutes of meetings and facility management budget table.
Branch Manager
Natout Telecom
02.2010 - 01.2018
- Depositing money in different banks around city Dealing with money transfer institutions (Western Union, OMT…) Assisting with customers in solving their inquiries Managing customers’ accounts Processing invoices and issued receipts Input data Preparing and reviewing documents Posted advertisements Following up emails Perform other duties as assigned Worked in different offices Good in scheduled and coordinated meetings and appointments Performed other duties as assigned
Education
Bachelor in Business Accounting Information System -
Lebanese International University (LIU)
Saida, LebanonHigh School Diploma - undefined
Makassed Islamic School
Saida, LebanonCertificate - undefined
Computer Application
Saida, LebanonCertificate - undefined
MOF, MOI and OMT services
Certificate - undefined
Visual Dolphin Financials - Software Design Consulting Group Lebanon
Skills
- Proficiency in computer applications (MS Office: Word, Excel, PowerPoint, Access, Outlook)
- Excellent in calculation and math
- Strong team worker
- Organized and detail-oriented
- Multi task and time management skills
- Facility operations
- Budget planning
- Compliance adherence
- Health and safety regulations
- Contract negotiation
- Building maintenance
- Community engagement
- Customer service
- Facility upgrade proposals
Languages
Arabic
Fluent
English
Fluent
French
Fluent
Custom
Certificates and references are available upon request
Timeline
Facility and community management specialist
Al Zorah Development Private Company
02.2023 - Current
Accounting Manager
Saccal Holding – Accounting Division
01.2022 - 02.2023
Senior Property Management Accountant/Receivables Manager
Solidere Management Services S.A.L (Solidere Group S.A.L) -Accounting Division
01.2021 - 12.2021
Property Administrator
Solidere Management Services S.A.L (Solidere Group S.A.L) Property Administration Division
01.2018 - 12.2020
Branch Manager
Natout Telecom
02.2010 - 01.2018
High School Diploma - undefined
Makassed Islamic School
Certificate - undefined
Computer Application
Certificate - undefined
MOF, MOI and OMT services
Certificate - undefined
Visual Dolphin Financials - Software Design Consulting Group Lebanon
Bachelor in Business Accounting Information System -
Lebanese International University (LIU)
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