AHMAD HANI JALAL
Ajman,Egypt
Summary
Dynamic professional with a strong foundation in communication, problem-solving, and relationship management. Demonstrates exceptional adaptability and flexibility, coupled with active listening and empathy to enhance human interaction. Proficient in cash handling, POS operation, and Microsoft Office applications. Committed to leveraging critical thinking and negotiation skills to achieve organizational goals while effectively managing time and multitasking.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Debt collector
Hadaf Al Khaleej Debt Collection LLC
Sharjah, UAE
01.2022 - 01.2023
- Contacted delinquent customers to recover outstanding debts in line with UAE regulations.
- Negotiated payment arrangements based on customer financial circumstances.
- Managed high-volume workload effectively within tight deadlines.
- Compiled detailed reports on debt recovery status, ensuring accuracy in data management.
Social worker
Ayady Academy
Cairo , Egypt
01.2020 - 01.2022
- Supporting the social and emotional development of children through counseling and preventive interventions, protecting children from abuse or neglect, coordinating the relationship between the family and the nursery, as well as assessing risks and developing plans to address challenges.
- Helping children adapt to their peers and develop their social skills.
- Supporting children in effectively expressing their needs and problems.
Cashier
Pull and bear
01.2019 - 01.2020
- Processed customer purchases quickly and accurately using the POS system.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Collaborated closely with store management for daily operations success.
Education
Bachelor of Arts - Sociology department
Faculty of Arts, Ain shams university
Cairo 01.2020 - 01.2024
Skills
- Communication skills
- Problem solving
- Understanding of social behavior and human interaction
- Critical thinking and problem solving
- Follow-up skills
- Relationship management
- Adaptability and flexibility
- Active listening and empathy
- Cash Handling & POS Operation
- Negotiation Skills
- Time Management and multitasking
- Microsoft Office (Excel, Word, Outlook)
- Time management
Websites
LANGUAGES
Arabic – Native
Proficient (C2)
English – Intermediate (B2 – CEFR)
Advanced
Timeline
Debt collector
Hadaf Al Khaleej Debt Collection LLC
01.2022 - 01.2023
Bachelor of Arts - Sociology department
Faculty of Arts, Ain shams university
01.2020 - 01.2024
Social worker
Ayady Academy
01.2020 - 01.2022
Cashier
Pull and bear
01.2019 - 01.2020