AHMAD KAMAL IBRAHIM
Dubai
Summary
Experienced customer service professional with a focus on enhancing airport operations for seamless and timely passenger check-ins. Skilled in verifying safety protocols, travel rights, and ensuring baggage compliance to minimize delays and potential issues. Strong emphasis on safety, compliance, and quality standards, with effective communication to foster positive relationships with staff and customers. A self-motivated student with a proactive, can-do attitude, excelling in maintaining secure and efficient passenger services even under pressure. Proficient in three languages and certified in first aid, contributing to a versatile skill set well-suited for any customer-focused role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Landmark Group - Home Centre
02.2024 - 05.2024
- Quickly addressed and solved customer inquiries, reducing response time by 45%
- Reduced customer complaint resolution time by 40% through developing effective customer relationship management strategies
- Achieved significant increase in customer satisfaction through proactive customer service methods with 30%
- Designed and launched a customer feedback program that resulted in a 30% growth in customer loyalty
- Successfully upsold products in 20% of interactions, driving a 15% increase in revenue
- Achieved a 98% customer retention rate with personalized service strategies
Passenger Customer Service Executive
AHBA AIR HANDLING COMPANY
01.2022 - 12.2023
- Delivered efficient passenger assistance to ensure seamless boarding and on-time departures
- Executed gate duties in alignment with airline schedules
- Maintained comprehensive knowledge of current travel regulations
- Streamlined check-in processes to ensure timely flight schedules
- Enhanced customer service relationships, boosting work efficiency by 80%
- Swiftly resolved customer inquiries and complaints, cutting response time by 45%
Customer Service Executive
ALSALAM HOTEL
01.2018 - 02.2019
- Elevated customer satisfaction by 30% through excellent service and effective first-contact resolution for over 100 daily inbound calls
- Successfully upsold products in 20% of interactions, driving a 15% increase in revenue
- Led the team to the highest monthly sales, exceeding targets by 20%
- Maintained a pristine welcoming clean reception area, enhancing the company's first impression
- Resolved inquiries from clients, vendors, and the public with efficiency and professionalism
- Greeted and assisted visitors with knowledgeable and friendly service
- Registered and processed check-ins efficiently for all arrivals
- Oversaw daily operations, ensuring a smooth workflow
- Executed fire and first aid procedures competently
- Addressed administrative and customer service issues with expert assistance
Education
Bachelor - Information Technology
Garden City University
11.2018
Skills
- Mail Reporting
- MS Office
- First Aid
- CRM Management
- Documentation
- Critical Thinking
- Problem Solving
- High Communication skill
- Able work in different size team
- Active Listening
- Empathy and compassion
- Leadership skills
- Time Management
- Product Knowledge
- Hospitality
- Sanitization
- Customer satisfaction
- Relationship Building
- Presentation Skills
- Customer Relationship Management
- Complaint Handling
- Team Collaboration
Certification
High Level Academy, Basic Cabin Crew course, 01/01/22 - 08/31/22
Languages
Arabic (Native Language)
English (mid advanced)
German
Russian
Timeline
Customer Service Executive
Landmark Group - Home Centre
02.2024 - 05.2024
Passenger Customer Service Executive
AHBA AIR HANDLING COMPANY
01.2022 - 12.2023
Customer Service Executive
ALSALAM HOTEL
01.2018 - 02.2019
Bachelor - Information Technology
Garden City University
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