Ahmad Mattar
dubai
Summary
Proactive professional specializing in automobile servicing management with strong leadership skills and a deep understanding of mechanical systems. Demonstrates excellent problem-solving abilities and effective team coordination. Committed to driving operational excellence and enhancing customer satisfaction in the automotive service industry.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work history
Workshop Owner
AMAR Automotive Workshop
Sharjah, UAE
07.2023 - 03.2025
- Ensured quality control and adherence to standards for all jobs to achieve timely completion.
- Developed efficient processes for scheduling, job allocation, and resource utilisation.
- Maintained clean, safe, and operational tools, machinery, and shop environment.
- Managed parts inventory, ordered supplies, and tracked special tools effectively.
- Monitored new technologies, manufacturer bulletins, recalls, and training opportunities.
- Controlled costs and departmental budgets while identifying revenue growth areas.
- Established strategies for customer attraction and retention to enhance business performance.
- Recruited, trained, and motivated technicians to uphold high service standards.
Training and development manager
Honda Motor Company
05.2010 - 04.2023
- Conducted local training needs assessments to identify skill gaps among staff and dealers.
- Deployed training programmes through workshops, e-learning, and on-the-job techniques.
- Ensured alignment of training content with OEM guidelines and local regulations.
- Served as primary contact for corporate headquarters and external stakeholders regarding training initiatives.
- Monitored and evaluated training effectiveness, reporting metrics and ROI to senior management.
- Facilitated onboarding processes for new hires and supported employee career development.
- Managed local training budget, negotiating with vendors for cost-effective solutions.
- Maintained awareness of advancements in automotive technology to enhance training relevance.
Service Manager
Liberty Automobile, RAK
10.2007 - 04.2010
- Managed customer complaints for improved business reputation.
- Streamlined service operations by enhancing team collaboration and communication.
- Coordinated staff development training to improve overall service delivery.
- Improved response times, resulting in higher client satisfaction rates.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Fostered strong relationships with clients through excellent customer service skills.
- Developed a comprehensive induction programme for new hires that increased their productivity levels from the onset.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Established clear lines of communication between management and staff, fostering a harmonious working environment.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
- Implemented a new feedback system for more efficient performance reviews.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Allocated budgets to govern sensible decision-making with maximum Return On Investment (ROI).
- Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
- Forged partnerships with other service providers to boost signposting capabilities and diversify services.
Workshop manager
Juma AL Majid EST Dubai UAE
Dubai
01.1999 - 08.2007
- Assigned work to technicians based on skill level and promised timelines.
- Monitored ongoing work and alerted management of potential delays.
- Maintained shop capacity control, advising service advisors on status throughout day.
- Managed technician time spent versus allowable operation time effectively.
- Assigned tasks using internal job orders for streamlined workflow.
- Updated technical services bulletins and workshop literature regularly.
- Controlled inventory of special tools and equipment, initiating orders as needed.
- Communicated with management regarding expenses related to work performed.
workshop Floor Manager Trainee
Al Hijjawi Group, Subaru/Ssangyong
Amman, Jordan
01.1998 - 12.1998
- Assist with scheduling tasks, prioritizing jobs, monitoring productivity, and ensuring smooth daily operations.
- Help train new staff, guide existing technicians, delegate tasks, and address performance issues.
- Ensure adherence to safety protocols, quality standards (ISO, API), and maintain a clean, organized workshop.
- Assist with managing tools, equipment, parts, and supplies, and coordinate with purchasing.
- Support communication with customers, provide estimates, and resolve concerns to ensure satisfaction.
- Help maintain records, prepare reports, and ensure compliance with company policies and regulations.
Education
High Diploma - Auto Mechanical Engineering
Amman University of applied Engineering
Amman, Jordan 08.1996 - 08.1998
Skills
- Business planning and budget control
- Training development and performance management
- Revenue growth strategies
- Service and sales target achievement
- Customer satisfaction monitoring
- Loyalty building initiatives
- Team building facilitation
- Strategic planning
PERSONAL DETAILS
Fluent in Arabic and English Languages
LIST OF TRAINING COURSES
- All KIA MOTORS Training courses as a Co-Trainer from 1999-07-11 till present
- Participant in 1st KIA SKILL World Cup which was held in Chunan, Korea 2002-04-22
- Most of Hyundai training courses from 1999.
Timeline
Workshop Owner
AMAR Automotive Workshop
07.2023 - 03.2025
Training and development manager
Honda Motor Company
05.2010 - 04.2023
Service Manager
Liberty Automobile, RAK
10.2007 - 04.2010
Workshop manager
Juma AL Majid EST Dubai UAE
01.1999 - 08.2007
workshop Floor Manager Trainee
Al Hijjawi Group, Subaru/Ssangyong
01.1998 - 12.1998
High Diploma - Auto Mechanical Engineering
Amman University of applied Engineering
08.1996 - 08.1998