Ahmad Osama

• Increase online sales volume by 200%
• Overseeing full P&L.
• Interpret performance data and drive actionable insights that can feed into digital strategies, channel performance and campaign optimizations.
• Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
• Create business plans for new opportunities and develop and execute project plans for launch of new features, incorporating merchandising and pricing strategies.
• Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
• Manage vendor & 3rd parties relationships - manage contracts, manage day-to-day relationships, and negotiate and secure marketing fund.
• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Manage customer service in terms of Tickets, Response Time, Satisfaction Score, Resolution Time and Knowledge Base.

• Increased the sales volume by 160% vs LY
• Set up the operation & e-commerce roadmap (OKR, SLA & SOP) .
• Develop and implement a comprehensive brand acquisition strategy to identify and target potential brands.
• Work with AI Technologies such as Mirror Size.
• Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
• Manage customer service in terms of Tickets, Response Time, Satisfaction Score, Resolution Time and Knowledge Base.

• Identify and lead Selling partners partnerships, manage large Sellers, and enhance overall Seller experience
• Identify and pursue valuable business opportunities to generate new company revenue and improve bottom-line profitability
• Complete understanding of customer needs, both existing and potential
• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Analyzed sales to manage life cycle of product, inventory models and selling rates.
• Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.

• Achieved annual target of “220 AED million” within 9 months (KSA, Kuwait & Bahrain).
• Increased client portfolio by 100% by offering consultation on products and services and applying customer service and upselling techniques.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Developed process to analyze customer feedback to incorporate insights into product development strategies.
• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
• Provide post/pre-sales data and analysis.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.

• Achieved Sales Target 110% ~ 130% .
• Maintained organized, presentable merchandise to drive continuous sales
• Work closely with Brand Managers to achieve targets and goals successfully.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Enhance customer shopping experience among designated brands (Zara, Massimo Dutti, Aldo & etc).
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Interacted well with customers to build connections and nurture relationships.

• Achieved Mega Sale Target for 5 years continually 105%-110% .

• Manage the product categories (Gaming, Gaming Accessories, DIY Accessories and Confectionery) and deliver company vision to ensure

• Developed and improved Key Accounts relationships with (Samsung, Sony, Microsoft & etc) .

• Negotiated policies and contracts with vendors for optimal pricing and consistent availability.

• Track and manage sell-in, sell-out, WOS, OOS, aging inventory, and provide necessary analysis and drive the categories with action plans to achieve targets.

revenue, customer satisfaction and loyalty goals are met.