Ahmad Osama

• Increase online sales volume by 200% (300K AED) on monthly basis.
• Overseeing full P&L.
• Interpret performance data and drive actionable insights that can feed into digital strategies, channel performance and campaign optimizations.
• Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
• Create business plans for new opportunities and develop and execute project plans for launch of new features, incorporating merchandising and pricing strategies.
• Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
• Manage vendor & 3rd parties relationships - manage contracts, manage day-to-day relationships, and negotiate and secure marketing fund.
• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Manage customer service in terms of Tickets, Response Time, Satisfaction Score, Resolution Time and Knowledge Base.

• Increased the sales volume by 160% vs LY
• Set up the operation & e-commerce roadmap (OKR, SLA & SOP) .
• Develop and implement a comprehensive brand acquisition strategy to identify and target potential brands.
• Work with AI Technologies such as Mirror Size.
• Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
• Manage customer service in terms of Tickets, Response Time, Satisfaction Score, Resolution Time and Knowledge Base.

• Identify and lead Selling partners partnerships, manage large merchants, and enhance overall merchant experience.
• Achieved Yellow Friday Sales Target by 110%.
• Identify and pursue valuable business opportunities to generate new company revenue and improve bottom-line profitability.
• Negotiated and maintained cost-effective contract pricing structures with merchants to produce positive return on investment.
• Builds and maintains relationships with key stakeholders within key international and SME sellers.
• Analyzed sales to manage life cycle of product, inventory models and selling rates.
• Monitored and evaluated the performance of all business development initiatives

• Achieved sales annual target of “220 AED million” within 9 months (KSA, Kuwait & Bahrain).
• Increased client portfolio by 100% by offering consultation on products and services and applying customer service and upselling techniques.
• Generated leads through cold-calling, networking and other outreach methods.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Developed process to analyze customer feedback to incorporate insights into product development strategies.
• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.

• Achieved Sales Target 110% ~ 130% .
• Guide, inspire, and assist a team comprising Area Managers, Visual Merchandisers (VM), and Store Managers in recognizing opportunities and devising initiatives that contribute to the realization of the business plan. by focusing on aspects such as cost management, sales enhancement strategies, and meticulous budget planning.
• Establish collaborative working relationships across operations, merchandising, and support functions to enhance and optimize business performance.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Enhance customer shopping experience among designated brands (Zara, Massimo Dutti, Aldo & etc).
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Offering consistent feedback to department heads regarding product and customer input.

• Achieved Mega Sale Sales Target for 5 years continually 105%-110% .

• Manage the product categories (Gaming, Gaming Accessories, DIY Accessories and Confectionery) and deliver company vision to ensure

• Developed and improved Key Accounts relationships with (Samsung, Sony, Microsoft & etc) .

• Negotiated policies and contracts with vendors for optimal pricing and consistent availability.

• Track and manage sell-in, sell-out, WOS, OOS, aging inventory, and provide necessary analysis and drive the categories with action plans to achieve targets.

revenue, customer satisfaction and loyalty goals are met.