Rashid Hussain
Ajman
Summary
Adept at fostering team collaboration and exceeding client expectations, I leveraged my expertise in cleaning and sanitation, alongside exceptional scheduling and planning skills, at Emirates Properties. My proactive approach in coaching and developing staff, coupled with a keen focus on health and safety, significantly enhanced operational efficiency and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cleaning Supervisor
Emirates Properties'
AJMAN UAE
01.2018 - Current
- Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
Building Watchman
Emirates Properties
Ajman, United Arab Emirates
01.2017 - 01.2019
- Stayed current on industry best practices through ongoing training sessions, applying new techniques to improve efficiency in daily tasks.
- Maintained a safe environment by promptly addressing any safety hazards or concerns.
- Maintained confidentiality of sensitive information obtained during daily duties, upholding professional standards at all times.
- Reduced incidents of theft by implementing strict access control measures for building entrances and exits.
- Helped train new watchmen employees on company policies and procedures, fostering a strong team dynamic among staff members.
- Conducted regular inventory checks on security equipment, ensuring all devices were functioning properly and efficiently.
- Played a vital role in maintaining overall site security, contributing to increased tenant satisfaction and retention rates.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems.
- Collaborated with local law enforcement agencies to resolve issues and maintain order on the property.
- Supported fellow watchmen team members during their shifts when necessary, fostering a collaborative work environment.
General Helper
Emirates Properties'
Ajman, United Arab Emirates
05.2015 - 01.2016
- Kept work areas clean and organized.
- Advanced overall organization goals through diligent execution of assigned tasks across diverse roles.
- Lubricated and cleaned machines and work tools to maintain optimum performance.
- Demonstrated adaptability by quickly learning new skills and processes as needed.
- Expedited project completion by aiding in the assembly, packaging, and shipping of products.
- Used picks and shovels to dig ditches or trenches, backfill excavations, and compact and level earth to grade specifications.
- Supported staff members by completing assigned tasks promptly and accurately.
- Operated pressure washers, jackhammers, and blowtorches.
- Loaded, unloaded and identified building materials, machinery, and tools to distribute tools to appropriate locations.
- Upheld company policies and regulations strictly while performing daily duties, promoting a culture of compliance within the workplace setting.
- Reduced errors through meticulous attention to detail in all tasks performed.
- Streamlined workflow for colleagues by organizing tools and equipment for easy access.
- Enabled seamless transitions between shifts through thorough documentation of completed tasks and any pertinent updates requiring the attention of incoming personnel.
- Followed safety protocols on job sites.
Education
No Degree - Mechanical
Secondary School Pindi
Islamabad PakistanSkills
- Health and Safety
- Chemical handling
- Scheduling and planning
- Workload prioritization
- Task delegation
- Task assignment
- Cleaning and sanitation
- Cleaning practices
- Housekeeping
Accomplishments
- Collaborated with team of 25 in the development of Lilies and lavenders
Certification
- Occupational Safety and Health Administration 10-hour Certification (OSHA-10) - U.S. Department of Labor.
- Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute.
Languages
English
Elementary (A2)
uedu
Beginner (A1)
Punjabi
Beginner (A1)
Arabic
Intermediate (B1)
Timeline
Cleaning Supervisor
Emirates Properties'
01.2018 - Current
Building Watchman
Emirates Properties
01.2017 - 01.2019
General Helper
Emirates Properties'
05.2015 - 01.2016
No Degree - Mechanical
Secondary School Pindi