Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
References
Timeline
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AHMAD SADEK

Abu Dhabi

Summary

Senior administrative leader with over 10 years of experience in prioritizing and delegating tasks to enhance organizational efficiency. Skilled in schedule coordination and resource allocation, driving operational improvements through effective management strategies. Committed to fostering a productive work environment by mentoring high-performing teams while implementing creative solutions to complex challenges. Dedicated to advancing organizational goals with a strategic mindset and strong problem-solving abilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

ADMINISTRATION MANAGER

Kratos Spark General Contracting
Abu Dhabi
07.2023 - Current
  • Implemented efficient office workflows, reducing operational costs by 15% through process optimization and resource allocation
  • Spearheaded a relocation project, seamlessly transitioning the team to a new office space without disruption to daily operation
  • Process application for VVIP client security passes for Facility Manager Personnel, equipment and temporary visitors, including necessary interactions with client and stakeholders
  • Negotiated contracts with key vendors, resulting in a 12% cost reduction and improved service levels
  • Supervise administration team by communicating job expectations, appraising job results, and disciplining employees
  • Tracked project progress through regular status updates from team members

PROJECT MANAGER

MINISTRY OF STATE FOR FEDERAL NATIONAL COUNCIL AFFAIRS
Abu Dhabi
03.2021 - 06.2023
  • Company Overview: UAE
  • Develop a comprehensive plan for setting up the call center, including timelines, resources needed, and budget
  • Design the layout and technical infrastructure of the call center to ensure efficient operations
  • Oversee the recruitment process for call center agents, including job postings, interviews, and hiring decisions
  • Ensure that the team is adequately staffed to handle the expected call volume
  • Organize training sessions for the newly recruited agents, focusing on election-related information, call handling skills, and customer service
  • Implement ongoing training and development programs to keep the staff updated and skilled
  • Coordinate the process of calling and recruiting volunteers to support various activities of the call center
  • Manage volunteer schedules and roles, ensuring effective contribution to the project
  • Facilitate communication and coordination between the Ministry overseeing the elections and the target audience to ensure clarity and efficiency
  • Act as a liaison to resolve any issues and ensure smooth execution of tasks
  • Oversee the day-to-day operations of the call center, ensuring all systems are functional and efficient
  • Implement quality control measures to maintain high service standards
  • Develop and maintain a system for tracking and analyzing call center metrics and feedback
  • Regularly prepare and present reports to the stakeholders, providing updates and insights on the project's progress
  • Address and resolve any challenges or issues that arise during the operation of the call center
  • Make informed decisions to adapt or modify plans as necessary to meet project goals
  • Ensure that the call center operations comply with legal and ethical standards, particularly concerning election-related activities
  • Stay informed about industry best practices and implement them to enhance the effectiveness of the call center
  • Engage with key stakeholders, including government officials, election bodies, and the public, to gather feedback and improve services
  • Build and maintain positive relationships with all parties involved in the project
  • UAE
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.

QUALITY OFFICER

SOLUTIONS
Abu Dhabi
01.2019 - 01.2021
  • Enhanced the organization's quality assurance program, ensuring compliance with industry standards and regulations
  • Kept detailed records of customer interactions for future reference
  • Conducted regular internal audits to ensure compliance with ISO standards and regulatory requirements
  • Kept projects on schedule by managing deadlines and adjusting workflows
  • Reported regularly to managers on project budget, progress and technical problems
  • Analyzed project performance data to identify areas of improvement

SENIOR ADMINISTRATION OFFICER

ETIHAD AIRWAYS
Abu Dhabi
05.2013 - 11.2018
  • Generates protocols related to administration document control procedures for approval and implementation
  • Assisted in the development of SOPs related to Quality Assurance processes
  • Analyzed data to determine the effectiveness of current production processes and recommend changes as needed
  • Maintaining an effective filing and retrieval system by providing historical references which will be used to indicate location on documents in company's shared drive
  • Ensure smooth operation of department operations by performing and overseeing daily administrative and communication activities
  • Take active role in emergency response and business continuity exercises
  • Ensure performance of team members is carried out by company values
  • Regularly meet with junior members to discuss operational updates, ideas, and challenges
  • Handle different flight activities such as flight editing, check-in, transfers desk, boarding, etc
  • To ensure optimum standard of service
  • Reviewed customer feedback surveys regularly for areas needing improvement or changes in service delivery methods

Education

M.D. - PROJECT MANAGEMENT

AL AIN UNIVERSITY
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02-2026

BACHELOR'S OF BUSINESS ADMINISTRATION - MANAGEMENT, MINOR CONSTRUCTION ENGINEERING MANAGEMENT

ABU DHABI UNIVERSITY
Abu Dhabi
12.2013

SECONDARY SCHOOL CERTIFICATE - SCIENTIFIC SPECIALTY

SIR BANI YASS SECONDARY SCHOOL
Abu Dhabi
01.2006

Skills

  • Interpersonal and communication skills
  • In-depth understanding of office management and daily operations
  • Practical Experience with MS Office
  • Customer relationship management
  • Employee management
  • Verification Processes
  • Project management
  • Client Support
  • Team building and motivation

Certification

  • Project Management Certificate | ADU Training Academy
  • Corporate Financial Management Certificate | UW
  • Fundamentals of Business Management | UW
  • SSCI-Control System Certificate | EY
  • Document Verification Course | EY
  • Safety Management System Certificate | EY
  • Corporate Security Awareness Certificate | EY
  • Risk Management Assessment Course | WSO

Awards

  • Performance awards
  • Stand-out performer
  • Achiever of the Month

Languages

  • Arabic, Native
  • English, Fluent

References

References available upon request.

Timeline

ADMINISTRATION MANAGER

Kratos Spark General Contracting
07.2023 - Current

PROJECT MANAGER

MINISTRY OF STATE FOR FEDERAL NATIONAL COUNCIL AFFAIRS
03.2021 - 06.2023

QUALITY OFFICER

SOLUTIONS
01.2019 - 01.2021

SENIOR ADMINISTRATION OFFICER

ETIHAD AIRWAYS
05.2013 - 11.2018

M.D. - PROJECT MANAGEMENT

AL AIN UNIVERSITY

BACHELOR'S OF BUSINESS ADMINISTRATION - MANAGEMENT, MINOR CONSTRUCTION ENGINEERING MANAGEMENT

ABU DHABI UNIVERSITY

SECONDARY SCHOOL CERTIFICATE - SCIENTIFIC SPECIALTY

SIR BANI YASS SECONDARY SCHOOL

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