Ahmad Shatila
Dubai
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant to the Production Manager
Next Productions
03.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Project Coordinator
SGL Business Consultancy
04.2018 - 11.2020
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Identified plans and resources required to meet project goals and objectives.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Head of Information Technology
Lebanese Ministry of Finance
12.2016 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
Office Administrator
Al Fursan Trading
01.2013 - 08.2016
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
Bachelor of Science - Business Administration
University of Atlanta
Atlanta, GA, USA06.2012
High School Diploma -
Rene Maawad High School
Beirut, Lebanon05.2006
Skills
- Digital Communications
- Team Collaboration
- Strategy Implementation
- Documentation Management
- Production Targets
- Logical Reasoning
- Team Development
- Change Management Process
- Network Intelligence
- Strategic Goals
- Project Control
- Team Meetings
Certification
- Coaching "C" Certificate, Lebanese Football Association - December 2020
Timeline
Assistant to the Production Manager
Next Productions
03.2022 - 05.2023
Project Coordinator
SGL Business Consultancy
04.2018 - 11.2020
Head of Information Technology
Lebanese Ministry of Finance
12.2016 - Current
Office Administrator
Al Fursan Trading
01.2013 - 08.2016
Bachelor of Science - Business Administration
University of Atlanta
High School Diploma -
Rene Maawad High School
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