Ahmad Ali Rahimi
DUBAI
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations at AMER Center, adept in strategic planning and problem-solving. Leveraged excellent communication and organizational skills to exceed customer expectations, achieving significant improvements in service quality.
Overview
6
6
years of professional experience
Work History
CUSTOMER HAPPINESS OFFICER
AMER CENTER GOOD HAND GOVERNMENT TRANSACTIONS
08.2022 - Current
- Communicate with the customers in a unified manner with professional standards, so that the customer can obtain a smooth and consistent experience through all the service offices approved by the General Directorate.
- Receive and follow-up on customer complaints through all means of communication and systems approved by the GDRFA Dubai, and register the complaint with a serial number and a description of the complaint and the required clarification, also determined the time period required to respond to the complaint.
- Ensuring the provision of high-quality services to achieve the happiness of the customers and exceed their expectations through the publication of the customer charter which includes the obligations of the GDRFA Dubai towards the customers.
Customer Happiness Officer
Emirates NBD Bank
02.2018 - 09.2022
- Meet and greet visitors to the branch in a professional manner ensuring that their inquiries are handled in a timely manner.
- Responsible to call customers on daily basis to hear from them with regard to bank service level, and products quality.
- Receive and manage all telecommunication activities.
- Perform administrative inter-office duties and responsibilities.
- Efficiently manage all incoming and outgoing couriers and mails.
Education
Associate of Applied Science - Computer System Support And Administration
Higher Colleges of Technology – Dubai
DUBAI05.2013
High School Diploma -
Al Safa Secondary School
DUBAI07.2012
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Information Verification
- Emergency Response
- Organizational Skills
- Problem-Solving
- Decision-Making
- Excellent Communication
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Persian
Advanced (C1)
Urdu
Upper intermediate (B2)
Timeline
CUSTOMER HAPPINESS OFFICER
AMER CENTER GOOD HAND GOVERNMENT TRANSACTIONS
08.2022 - Current
Customer Happiness Officer
Emirates NBD Bank
02.2018 - 09.2022
Associate of Applied Science - Computer System Support And Administration
Higher Colleges of Technology – Dubai
High School Diploma -
Al Safa Secondary School
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