Ahmed Abdalla
Dubai,UAE
Summary
Results driven professional with expertise in sales, customer service, contract management, and relationship building. Skilled in process improvement, and leveraging CRM systems to enhance operational efficiency. Proficient in data analytics and Excel reporting, with a strong focus on attention to detail and time management. Adept at problem solving, critical thinking, and effective communication to deliver exceptional outcomes. Committed to driving business success through adaptability and continuous improvement.
Overview
13
13
years of professional experience
Work history
Senior Customer Relations Officer
Alef Group
Sharjah, UAE
02.2019 - 11.2023
- Educated customers about company products, services, and special offers.
- Developed robust real estate investment strategies to maximise profits.
- Responsible for recording and updating units sold on the CRM.
- Inviting clients to sign sales and purchase contracts and conducting the required orientation to ease the process.
- Providing professional, and high-quality service that meets customers' requirements and exceeds their expectations.
- Keeping records of customer interactions, transactions, comments, and complaints.
Assistant Property Valuer
MPM Properties (part of the ADIB Group)
Dubai, UAE
01.2015 - 05.2017
- Created detailed and accurate reports covering value, estimation factors and methodologies.
- Researched primary and secondary sources to collect data throughout the GCC market
- Analyzed information pertaining to valuation
- Updated and maintained the valuations database, produced statistics
- Created detailed and accurate reports covering value, estimation factors and methodologies.
- Conducted detailed property inspections for accurate valuation.
Customer service representative
Hamptons International
Dubai
05.2011 - 12.2014
- Identified prospect needs and offered appropriate products and services.
- Delivered high quality leads to sales teams through rigorous qualification process.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Promoted quality achievement and performance improvement throughout customer facing sections.
Education
Undergraduate Bachelors - Marketing and Retail Management
Skyline University
Skills
- Sales, Customer Service, Contract Management, Relationship Building, Project Management, Process Improvement
- Adaptability, Communication, Problem solving, Critical thinking, Attention to detail, Time management,
- Avaya, CRM systems, Excel Reporting & Data Analytics,
- Resilience under pressure
- Product storytelling
Languages
Arabic
Native
English
Fluent
Timeline
Senior Customer Relations Officer
Alef Group
02.2019 - 11.2023
Assistant Property Valuer
MPM Properties (part of the ADIB Group)
01.2015 - 05.2017
Customer service representative
Hamptons International
05.2011 - 12.2014
Undergraduate Bachelors - Marketing and Retail Management
Skyline University
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