Ahmed Abdelbaky
Retail / Area Management
Dubai
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Driven Area Sales Manager with 11+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.
Overview
11
11
years of professional experience
2
2
Certificates
40
40
years of post-secondary education
Work History
Retail Duty Manager
EXPO Dubai 2020 Official Stores TVG DWC L.L.C
10.2021 - 03.2022
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Developed and maintained courteous and effective working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Onboarded new temps by entering employee information into systems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Received and processed stock into inventory management system.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managing high scale number of customers during the day and make sure they are attended, engaged and well served by the Reps,
- Achievements: -Achieving and maintaining the top 3 Rank stores across all Expo Official Stores.
- -Developing the Soft and selling Skills for Fresher Graduated Employees.
- -Maintain the Store and the Mobile Carts Coverage during the Cov-19 situation changes.
Area Sales Supervisor
LOREA’L PARIS
Dubai
07.2019 - 02.2021
- Heading a team of approx. 50 BAs and ensuring achievement / over-achievement of all key performance metrics
- Translating business vision & strategy into operational tactics; managing operations involving resource mobilization and execution within timelines
- Analyzing and managing master category and brand knowledge as well as market practices, competition and trends
- Achieving and exceeding monthly sell-in/out and line targets, monitoring the Daily Sales Report of BAs and putting the right action plans to increase sales and rectify a slowdown in performance
- Providing the BAs with tools and materials to support them on the field (FOC, GWP, Testers) and daily operations of POS
- Conducting and consolidating stock count per door per SKU and report stock level to the Sell-in Team (frequency depending on ordering process)
- Ensuring POSM materials, planograms and merchandising are executed as per the Brand Guidelines Lead
- Ensuring strict adherence with service standards and complaint resolution guidelines; displaying a broad knowledge of contractual SLAs to ensure service delivery as per client expectations
- Tracking productivity and quality metrics/measurements (KPIs) to ensure optimum operational efficiency; conducting internal audits, reporting non-conformances, identifying root causes and implementing corrective actions; ensuring that all audit non-compliances are fixed within the stipulated timelines
- Motivating all teams to achieve business objectives by leading by example and delivering outstanding customer service
- Leading the entire gamut of team related activities such as hiring, setting goals for the team, understanding conflict issues & resolving them constructively, communicating with team members to maintain clearly defined expectation, identifying training needs and implementing domain specific & behavioral trainings
- Liaising with the Regional Trainer to ensure that Bas follow the grooming guidelines and follow company policy
- Training BAs on product launches and support in beauty events, launches activations etc.
- Establishing depth across large teams by recognizing knowledge gaps and developing solutions to bridge those gaps
- Setting schedule of MUA based on business requirements along with targets & KPIs (uplift, UPT, number of makeovers)
- Leading over 50 beauty advisors located in 24 locations such ( Lifestyle, Carrefour, Lulu, Boots Pharmacies.. etc )
Showroom Manager
CALL IT SPRING - Apparel Group
Dubai
12.2018 - 06.2019
- Supervised inventory and placed orders to replenish low running supplies.
- Provided prompt, courteous service to every individual entering showroom.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Liaised with marketing team to identify and develop sales and promotional events.
- Drove employee engagement and guest experience through coaching, training and development.
- Managed custom projects by completing initial quotes, design and sample requests.
Showroom In-Charge
Jumbo Electronics Ltd. LLC
Dubai
08.2017 - 11.2018
- Maintained presentation of the store as the highest of Model Store Standards (VM).
- Delivered excellence in implementing and executing events through creative solutions.
- Planned, organized and executed in-store processes like cash handling, stockroom & stock take administration management.
- Controlled store inventory & security and assured Stock Loss Action Plans SLAP in place.
- Developed, coached and mentored the best Retail Operational Team by establishing the right culture and environment.
- Constantly assessed the team’s performance against set KPIs and provided constructive feedback.
- Achieved and maintained budget target on daily basis and reported to higher management fortnightly with detailed reports.
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
Branch Manager
Etisalat Egypt
Egypt
04.2015 - 05.2017
Call Center Officer
Exceed CO - DU Egypt
Egypt
02.2012 - 03.2015
Sales Representative
Coty Inc.– The Duty Free of Sharm El Sheikh Airport
Egypt
10.2009 - 01.2012
Education
Bachelors of Languages & Translation -
El-Madina Academy For Languages And Science
EgyptSkills
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Additional Information
Egyptian
Valid UAE Driving License
Languages
Arabic
Native language
English
Proficient
C2
Accomplishments
- Supervised team of 50+ staff members.
- Achieved and maintained Top #3 Store Rank across Expo 2020 Site.
- Over Achieving Sales target in L'Oreal for AUH.
- Developed and Increase the Super Star Beauty Advisors in AUH.
Certification
Operational Excellent
Timeline
Operational Excellent
09-2022
Sales Management
09-2022
Retail Duty Manager
EXPO Dubai 2020 Official Stores TVG DWC L.L.C
10.2021 - 03.2022
Area Sales Supervisor
LOREA’L PARIS
07.2019 - 02.2021
Showroom Manager
CALL IT SPRING - Apparel Group
12.2018 - 06.2019
Showroom In-Charge
Jumbo Electronics Ltd. LLC
08.2017 - 11.2018
Branch Manager
Etisalat Egypt
04.2015 - 05.2017
Call Center Officer
Exceed CO - DU Egypt
02.2012 - 03.2015
Sales Representative
Coty Inc.– The Duty Free of Sharm El Sheikh Airport
10.2009 - 01.2012
Bachelors of Languages & Translation -
El-Madina Academy For Languages And Science
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