Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ahmed Abdelghaffar

Ahmed Abdelghaffar

Summary

Dynamic leader with a proven track record at Concentrix, enhancing operational efficiency and team performance through innovative solutions and strategic planning. Skilled in Microsoft 365 and motivational techniques, I excel in customer relations and project management, achieving significant improvements in quality assurance and financial administration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operation Team Leader

Concentrix
06.2021 - Current
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Consistently met or exceeded targets through diligent oversight of daily operations coupled with strategic long-term planning efforts.
  • Established best practices within the department that contributed towards greater consistency in achieving desired outcomes on an ongoing basis.
  • Demonstrated strong leadership abilities in high-pressure situations by maintaining a calm demeanor and making informed decisions quickly to keep projects on track.
  • Conducted regular quality audits to maintain compliance with industry standards while identifying opportunities for continuous improvement.
  • Cultivated strong relationships with key partners to facilitate collaborative problem-solving efforts aimed at boosting efficiency across the entire value chain.
  • Developed comprehensive metrics for monitoring team performance, leading to increased accountability and success rates.
  • Managed budgets and financial reporting, ensuring accurate tracking of expenses and cost-saving measures were implemented as needed.
  • Enhanced team performance by providing regular training, coaching, and feedback to improve skill sets.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Trainer

Concentrix
06.2020 - 06.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Developed effective training plans based on department needs and objectives.

Customer Service Partner Specialist

Concentrix
05.2019 - 06.2020
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Monitored partner performance and provided feedback on areas of improvement.
  • Negotiated contracts with partners to give equitable terms to all parties.
  • Increased properties revenue by upselling services and retail products effectively.
  • Implemented data-driven decision making, enhancing overall retail marketing effectiveness.

Customer Service Guest Specialist

Concentrix
06.2018 - 05.2019
  • Provided information about properties' services and answered questions with knowledgeable responses.
  • Anticipated guest needs by proactively offering helpful suggestions about on-site amenities or nearby attractions based on their interests.
  • Contributed to increased room occupancy rates by offering personalized recommendations and upselling additional services when appropriate.
  • Supported event planning efforts, resulting in seamless execution of weddings, conferences, and special events.
  • Enhanced guest experience by providing exceptional customer service and addressing their needs promptly.
  • Managed a diverse portfolio of retail accounts, ensuring high levels of customer satisfaction and repeat business.

Education

Bachelor - Germanistic

Al-alsun Faculty, Ain Shams University
Egypt, Cairo
06.2018

Skills

  • Customer Relations
  • Team Training
  • Project Management
  • Quality Assurance
  • Performance monitoring
  • Financial Administration
  • Microsoft 365
  • Sales and Retail Experience
  • Motivational Skills
  • Hiring and Onboarding

Certification

  • MBA sponsored by Arab Academy for Science, Technology and Maritime Transport
  • Aspire to be team leader sponsored by Concentrix
  • Aspire to be a trainer sponsored by Concentrix
  • Aspire to be quality sponsored by Concentrix
  • Aspire to be Operation manager sponsored by Concentrix
  • English course at Ain shams university
  • German conversational courses
  • Egyptair Training with public relation team
  • Marketing & sales course sponsored by Google

Languages

Arabic
Bilingual or Proficient (C2)
German
Advanced (C1)
English
Advanced (C1)

Timeline

Operation Team Leader

Concentrix
06.2021 - Current

Trainer

Concentrix
06.2020 - 06.2021

Customer Service Partner Specialist

Concentrix
05.2019 - 06.2020

Customer Service Guest Specialist

Concentrix
06.2018 - 05.2019

Bachelor - Germanistic

Al-alsun Faculty, Ain Shams University

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Ahmed Abdelghaffar