Ahmed Abdelhamed
Abu Dhabi,UAE
Summary
Organized , dependable and committed manager with exceptional leadership, organizational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Store Manager
Chalhoub Group / L'Occitane
Abu Dhabi
2024.06 - Current
- Drive and exceed sales goals by developing executing strategies ,determine business driving opportunities.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Challenged and inspired team members to achieve business results.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
Shop supervisor
Chalhoub Group / L'Occitane
Abu Dhabi
2019.12 - 2024.06
- Led by example in delivering exceptional service, increasing repeat custom.
- Resolved complaints to achieve full customer satisfaction.
- Delegated tasks to staff to meet daily service requirements.
- Kept updated inventories for reliable stock management.
- Led daily operations to maintain smooth store running.
Senior sales consultant
Chalhoub Group / L'Occitane
Abu Dhabi
2015.11 - 2019.11
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Built rapport with new and existing customers to boost client retention.
Senior sales consultant
House of Fraser Department Store
Abu Dhabi
2015.05 - 2015.10
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
Education
Bachelor of Commerce - Accounting
Ain Shams University
Cairo / EGYPT 2008.06 - 2012.06
Skills
- Team Leadership
- Inventory management
- Operational planning
- Sales management
- Outstanding communication skills
Languages
Arabic
Native
English
Proficient (C2)
Certification
- Customer Service Diploma.
- Effective Leadership Diploma.
- Operation Management Diploma .
- Computerized Accounting Diploma .
Timeline
Store Manager
Chalhoub Group / L'Occitane
2024.06 - Current
Shop supervisor
Chalhoub Group / L'Occitane
2019.12 - 2024.06
Senior sales consultant
Chalhoub Group / L'Occitane
2015.11 - 2019.11
Senior sales consultant
House of Fraser Department Store
2015.05 - 2015.10
Bachelor of Commerce - Accounting
Ain Shams University
2008.06 - 2012.06