Ahmed Abdelhamid
Abu Dhabi
Summary
Results-oriented Financial Services Professional with a proven track record in Banking Operations and Foreign Exchange (FX) within the UAE and Egypt. Expertise in handling high-volume remittances, AML/KYC compliance, and retail banking products. Adept at utilizing financial technologies (FinTech) to enhance customer experience and operational efficiency. Commended for strong analytical skills and the ability to thrive in fast-paced, regulated financial environments.
Overview
7
7
years of professional experience
Work History
Teller
Al Ansari Exchange
07.2024 - Current
- Executing precise foreign exchange (FX) transactions and international remittances via Western Union, DirectCredit, and CashExpress.
- Strictly adhering to CBUAE (Central Bank of the UAE) regulations, including AML (Anti-Money Laundering) and KYC (Know Your Customer) protocols to prevent fraudulent activities.
- Delivering high-quality service to a diverse customer base, resolving inquiries regarding exchange rates, fees, and transaction status.
- Actively promoting and selling value-added services such as Al Ansari Exchange TravelCard, corporate payroll solutions (WPS), and bill payments.
- Managing and balancing the cash drawer daily, performing end-of-day reconciliations.
- Verifying legal identification and ensuring all transactional documentation meets internal and regulatory audit standards.
Customer Service Representative
University Of People
02.2022 - 04.2024
- Provided comprehensive remote support to a diverse international student body, handling inquiries related to admissions, course registrations, and technical issues.
- Resolved complex student concerns efficiently, maintaining a high satisfaction rate while adhering to the university's policies and educational standards.
- Managed a high volume of communications through Email, Chat, and CRM systems, ensuring timely responses within established SLAs (Service Level Agreements).
- Assisted students in navigating the online learning platform, troubleshooting technical access issues, and guiding them through administrative processes.
Platinum Customer Service Officer
National Bank of Egypt
09.2020 - 01.2022
- Managed a portfolio of high-net-worth (HNW) Platinum clients, providing personalized financial services and maintaining long-term professional relationships.
- Advised clients on a wide range of premium banking products, including investment funds, luxury credit cards, and customized loan solutions.
- Processed complex banking transactions with zero errors, including account opening, international transfers, and investment renewals for elite customers.
- Ensured all activities complied with strict banking regulations, Internal Audit standards, and KYC protocols for premium accounts.
- Identified opportunities to cross-sell wealth management and insurance products, contributing to the branch's growth targets.
Bank Teller
National Bank of Egypt
10.2019 - 09.2020
- Handled high-volume daily cash transactions, including deposits, withdrawals, and currency exchange, with a focus on speed and 100% accuracy.
- Responsible for ATM cash replenishment (loading/unloading cash), monitoring ATM status, and reconciling physical cash with system reports to ensure seamless operations.
- Managed daily vault limits and ensured secure transfer of cash to and from the main vault in compliance with bank security policies.
- Verified and processed various types of cheques, ensuring signatures, dates, and legal requirements were met according to Central Bank regulations.
- Performed rigorous checks for counterfeit currency and adhered to Anti-Money Laundering (AML) protocols for all over-the-counter transactions.
- Utilized the bank's core banking system to update records accurately and efficiently, maintaining a high standard of data integrity.
Sales Representative
Aman for Financial Services (Raya Holding)
11.2018 - 10.2019
- Achieved and exceeded monthly sales targets for installment programs and consumer finance products, contributing to branch revenue growth.
- Conducted initial credit assessments and evaluated customer eligibility for financing by reviewing required documentation and credit history.
- Educated customers on various installment plans, interest rates, and terms, helping them choose the most suitable financial solutions for their needs.
- Developed and maintained strong relationships with customers, ensuring high retention rates and generating referrals through excellent service.
- Managed the full application process, ensuring all contracts and customer data were accurately entered into the system and compliant with company policies.
- Identified opportunities to promote additional financial services and insurance products to existing customers.
Education
Bachelor of Commerce - Major of Accounting
Mansoura University
Egypt09.2018
Skills
- Foreign Exchange (FX)
- Remittance Processing
- Retail Banking
- Cash Handling
- ATM Operations
- Vault Management
- Consumer Finance
- Credit Assessment
- AML
- KYC
- CBUAE Regulations
- Compliance Monitoring
- Due Diligence
- Financial Security
Websites
Languages
Arabic (Native)
English (Fluent)
Personal Information
Driving License: Valid UAE Driving License
Availability
1 month notice period
Timeline
Teller
Al Ansari Exchange
07.2024 - Current
Customer Service Representative
University Of People
02.2022 - 04.2024
Platinum Customer Service Officer
National Bank of Egypt
09.2020 - 01.2022
Bank Teller
National Bank of Egypt
10.2019 - 09.2020
Sales Representative
Aman for Financial Services (Raya Holding)
11.2018 - 10.2019
Bachelor of Commerce - Major of Accounting
Mansoura University