Ahmed Abdelkader
Dubai
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
9
9
years of professional experience
Work History
Operations Specialist
BANQUE MISR UAE
SHARJAH
09.2022 - Current
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Conducted regular reviews of operational procedures to ensure compliance with BANK standards.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
HEAD OF CUSTOMER SERVICES
BANQUE MISR EGYPT
ALEXANDRIA
06.2020 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Retail Credit Officer
BANQUE MISR EGYPT
ALEXANDRIA
02.2019 - 06.2020
- Analyzed customer credit profiles and financial statements to assess risk levels.
- Developed strategies to mitigate potential risks associated with lending decisions.
- Conducted research on consumer credit trends and industry regulations to ensure compliance with applicable laws.
Customer Service Representative
BANQUE MISR EGYPT
ALEXANDRIA
08.2015 - 02.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
BACHELOR OF BUISNESS AND ACCOUNTING - BUISNESS AND ACCOUNTING
ALEXANDRIA UNIVERSITY
ALEXANDRIA, EGYPT06-2011
Skills
- Improvement plan knowledge
- Quantitative skills
- Content management expertise
- Program Evaluation
- Operational Efficiency
- Risk Mitigation
Timeline
Operations Specialist
BANQUE MISR UAE
09.2022 - Current
HEAD OF CUSTOMER SERVICES
BANQUE MISR EGYPT
06.2020 - 09.2022
Retail Credit Officer
BANQUE MISR EGYPT
02.2019 - 06.2020
Customer Service Representative
BANQUE MISR EGYPT
08.2015 - 02.2019
BACHELOR OF BUISNESS AND ACCOUNTING - BUISNESS AND ACCOUNTING
ALEXANDRIA UNIVERSITY
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