Kaoutar Benchelha

Greet and assist guests, ensuring a warm welcome and smooth check-in/check-out.

Handle guest requests, complaints, and special arrangements promptly.

Coordinate with other departments for seamless service.

Provide information on hotel facilities, local attractions, and arrange bookings.

Manage VIP and loyalty guests’ experiences, including amenities and personalized touches.

Record guest preferences and feedback for future visits.

Maintain brand service standards and a professional appearance.

Provide excellent customer services

Greet customers and present menus

Make suggestions based on their preferences

Take and serve food/drinks orders

Up-sell when appropriate

Arrange table settings

Keep tables clean and tidy at all times

Deliver checks and collect payments

Cooperate and communicate with all serving and kitchen staff

Adhere to all relevant health department rules/regulations and all customer service guidelines

Communicates with guests and team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.

Participates in achieving the organization’s goals, the set targets of the outlet and ensure proper implementation of the SOP.

Ensures that checklists, requisitions and proper opening and closing functions are being completed each shift.

Ensures that all steps of services as outlines in training materials are being followed on a daily basis.

Ensures that all standards and restaurant cash handling procedures are met.

Solicits feedback from guests concerning the service and food & beverage offerings in the outlet