AHMED ABD ELNASSER
Guest Service Agent
Dubai
Summary
To purse a challenging and promising career providing an opportunity to make a strong contribution of my knowledge, skills and interest for a growth oriented, progressive company towards the developing and continues improvement.
Overview
3
3
years of professional experience
Work History
English Instructor
Online Courses
2024.02 - 2024.08
- Worked as an English instructor for the adults online
Guest Service Agent
Movenpick Taba Resorts
2023.01 - 2023.12
- Welcoming guests and managing check-in and checkout process
- Providing all information about the features of the hotel to the guest
- Answering and manage all calls whether outside or inside hotel
- Handling guest complaints and solving their problems
Guest Service Agent
Siva Grand Hotel
2022.02 - 2022.12
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Translator
The Arab School of Translation
2021.03 - 2021.11
- Translated documents from [ARABIC] to [ENGLISH]
Education
Master of Arts - English Department
Faculty of Arts Monofya Univeristy
2019-07
Skills
- Hospitality and Guest Relations
- Teamwork
- Time Management
- Opera System
- Good personality
- Energetic
- Fast Learner
- Willing to learn
Languages
Arabic
English
German
Spanish
References
Mr. Maher Sewelam, AFOM at Movenpick Taba Resorts, maher.swelam@movenpick.com
Timeline
English Instructor
Online Courses
2024.02 - 2024.08
Guest Service Agent
Movenpick Taba Resorts
2023.01 - 2023.12
Guest Service Agent
Siva Grand Hotel
2022.02 - 2022.12
Translator
The Arab School of Translation
2021.03 - 2021.11
Master of Arts - English Department
Faculty of Arts Monofya Univeristy