Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ahmed Abdo

Ahmed Abdo

Abu Dhabi,AD

Summary

Well-trained Assistant Restaurant Manager promoting 11 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Overview

11
11
years of professional experience

Work History

Assistant Restaurant Manager

French Spirit company, Laduree Cafe
05.2021 - Current
  • Worked effectively in fast-paced environments.
  • Worked well in team setting, providing support and guidance.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Excellent communication skills, both verbal and written
  • Proved successful working within tight deadlines and fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to learn quickly and adapt to new situations
  • Self-motivated, with strong sense of personal responsibility.
  • Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards

Restaurant Assistant manager

Mohamed Hilal Group
01.2020 - 04.2021
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.
  • Gathered hot menu items to fill orders for consumers with proper tray presentation.
  • Implemented cost-saving measures through waste reduction strategies, leading to improved profit margins for the establishment.

Restaurant Jr.Manager & Catering

01.2016 - 01.2019
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes
  • Launched quality assurance practices for each phase of development
  • Managed and motivated employees to be productive and engaged in work
  • Controlled costs to keep business operating within budget and increase profits

Front of House Trainer

01.2015 - 01.2016
  • Performed cash handling activities and secured nightly bank deposits
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
  • Addressed guest concerns and resolved all issues to guests' satisfaction
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Set and oversaw weekly and special event menu plans
  • Established strong rapport with team members, cultivating trust and open lines of communication vital for successful collaboration
  • Assisted management in identifying areas for improvement, resulting in increased overall performance
  • Mentored new employees, fostering a supportive environment conducive to growth and development

Front of House Server

04.2013 - 01.2014
  • Processed orders and sent to kitchen employees for preparation
  • Answered customers' questions, recommended items, and recorded order information
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis

Education

Ph.D. - Tourism And Hotel Management

Mansoura University
Mansoura University
01.2013

Skills

  • Software
  • MS Office suite
  • Scheduling and labor control
  • Infection Control
  • Fire Safety Regulations
  • Time Management
  • Adaptability
  • Budgeting and financial management
  • Written Communication
  • Staff Training and Development

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Assistant Restaurant Manager

French Spirit company, Laduree Cafe
05.2021 - Current

Restaurant Assistant manager

Mohamed Hilal Group
01.2020 - 04.2021

Restaurant Jr.Manager & Catering

01.2016 - 01.2019

Front of House Trainer

01.2015 - 01.2016

Front of House Server

04.2013 - 01.2014

Ph.D. - Tourism And Hotel Management

Mansoura University

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