Ahmed Abdul Aziz
AL Shawamekh,united Arab emirates
Summary
Motivated and results-driven Analyst with a proven track record in data analytics and process mapping. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Driving business effectiveness through recommendations based on data findings.
Overview
3
3
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
Data analyst
Intouch cx
Hyderabad, India
2022.12 - 2023.12
- Contributed value to engineering and life science applications using mathematical models.
- Tested AI and ML solutions to recognize increased automation possibilities.
- Verified and input data from external sources, confirming accuracy before integration.
- Highlighted process improvement opportunities to streamline database management and analysis.
- Cleansed and ordered data to maintain efficient warehousing operations.
- Entered information into data storage and data retrieval systems for processing.
- Improved data integrity with rigorous auditing and cleansing.
Customer service executive
Conneqt Business Solution
Hyderbad , India
2021.01 - 2022.10
- Provided professional and helpful support to new and existing clients.
- Updated customers on special offers and promotions for increased revenue.
- Offered detailed product and service advice based on customer needs.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Built positive customer rapport through friendly, professional communication.
- Resolved complaints with proactive problem-solving and analysis.
- Reduced customer wait times by adhering to call target timeframes.
Education
Bachelor of Commerce - Commerce and Computers
Osmania University
Hyderabad India 2018.04 - 2022.07
High School Diploma - Commerce and Economics
Telengana Intermidate Education
Hyderabad India 2016.03 - 2018.03
High School Diploma - Arts and commerce
Board Of Secondary Education
Hyderabad India 2006.06 - 2016.07
Skills
- Project documentation
- Web-based reporting tools
- Data visualization
- Product development
- Customer service
- Data validation
- Data quality assurance processes
Languages
English
Fluent
Urdu
Native
Affiliations
- Playing Football
- Watching movies
Accomplishments
- Designed and automated a series of reports using Python and SQL, reducing manual data processing time by 50%.
- Conducted in-depth data analysis resulting in actionable insights that contributed to a 10% increase in customer retention.
Certification
-Data analysis course from Google.
(8525END4THG)
-Data science 101
From IBM DEVELOPERS
(DS0101EN)
-Foundation Of Data, Data Everywhere By Google
(9FEDNISKHMHNG)
-Businesses Analysis From Coursera
(S6TXDQ8AR2BS)
Timeline
Data analyst
Intouch cx
2022.12 - 2023.12
Customer service executive
Conneqt Business Solution
2021.01 - 2022.10
Bachelor of Commerce - Commerce and Computers
Osmania University
2018.04 - 2022.07
High School Diploma - Commerce and Economics
Telengana Intermidate Education
2016.03 - 2018.03
High School Diploma - Arts and commerce
Board Of Secondary Education
2006.06 - 2016.07