AHMED ABDULLA
Dubai,UAE
Summary
An enthusiastic individual dedicated to achieving excellence in diverse work environments, relishing challenges as personal growth opportunities. A team player that embraces obstacles as catalysts for self-improvement, while fostering a culture of continuous learning. Adept at maintaining cohesion across linguistic boundaries. Adaptable and capable of accommodating varying schedules as required to meet company demands.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
Head of Government Relations
BNW development
Dubai, UAE
04.2024 - 06.2025
- Company Overview: The primary objective of the Government Relations Department is to ensure the efficiency of responding to and processing all inquiries and requests received from local and federal government authorities.
- The primary objective of the Government Relations Department is to ensure the efficiency of responding to and processing all inquiries and requests received from local and federal government authorities.
- Additionally, we are committed to enhancing the service level's proactivity, with a focus on better governance in our relationships.
- The primary objective of the Government Relations Department is to ensure the efficiency of responding to and processing all inquiries and requests received from local and federal government authorities.
Team Leader
Sams's
Manama, Bahrain
05.2023 - 12.2023
- Managing a high level of customer service excellence and overall operations and performance.
- Providing assistance to businesses regarding their telecommunications needs, troubleshooting issues, and managing inquiries.
- Monitoring and managing service level agreements (SLAs) to ensure that the company meets its commitments to clients.
- Building and maintaining relationships with business clients, ensuring they receive the services they need, and addressing any concerns.
Special Policy advocating and representation
The Telecommunication Regulatory Authority
07.2016 - 05.2023
- Industry monitoring, reporting and managing risk.
- Managed all the licensing and permitting documents and requirements.
Credit Control Specialist
Zain
01.2013 - 07.2016
- Ensured the company's financial records are frequently updated and accurate.
- Built and managed relationships with key clients and partners to drive growth.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by effectively troubleshooting issues.
Helpdesk Representative• Arabic• English
10.2008 - 01.2013
- Oversaw installations of new technology and new personnel training.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Worked with document imaging technologies and deployment software.
- Generated reports to track performance and analyze trends.
Education
Bachelor's degree - Marketing
Kingdom University
01.2008 - 01.2012
Skills
- Leadership and team supervision
- Effective communication across linguistic boundaries
- Problem-solving and adaptability
- Customer service excellence
- Coaching and mentorship
- Collaboration and fostering a learning culture
- Customer relationship management (CRM)
- Quality improvement and performance analysis
- Risk management and industry monitoring
- Marketing campaign coordination
- Technology deployment and training management
- Financial record maintenance and reporting
Languages
Arabic
English
Timeline
Head of Government Relations
BNW development
04.2024 - 06.2025
Team Leader
Sams's
05.2023 - 12.2023
Special Policy advocating and representation
The Telecommunication Regulatory Authority
07.2016 - 05.2023
Credit Control Specialist
Zain
01.2013 - 07.2016
Helpdesk Representative• Arabic• English
10.2008 - 01.2013
Bachelor's degree - Marketing
Kingdom University
01.2008 - 01.2012
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