Ahmed Aboelmaaty
Patient Admin
ABU DHABI
Summary
Seeking for A Position Where I Can Utilize My Skills, Develop My Knowledge, Learn New Technologies, And Gain Experience Help Me in My Career Advancement. Candidate for position requiring drive, initiative, responsibility and challenge.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Patient Administrator
Mediclinic Alnoor
ABU DHABI
07.2019 - Current
- Contact with respect to patient queries on services offered within
- the Unit.
- Attend to all telephonic queries, appointment bookings and any
- other patient queries regarding doctor/service availability.
- Register patients upon arrival, verifying insurance coverage and
- ethics besides being creative,
- directing patients to the appropriate area within the facility
- Ensure patients are well informed about the charges prior to being
- seen by the physician or service is rendered.
- the Same teams.
- Subject matter expert on Insurance policies and their included
- coverage (should refer the Insurance master as available for any
- queries).
- Able to communicate in well versed English and/or Arabic
- Contact
- language while attending telephones or in person.
- Aware of the company billing rules and procedures and effectively
- able to perform such activities if required.
- Generate timely and accurate invoices, receipts and refunds.
Pharmacist Assistant
Al Abd El latif Altarshouby pharmacies
Mansoura
04.2015 - 02.2019
- Open and maintain customer accounts by recording account information.
- Following up to ensure resolution
- Prepare product or service reports by collecting and analyzing customer information.
- Perfecting the use of Softech Smart Business 8.0 software.
- Conducted outbound telephone sales calls for a wide variety of consumer products and services.
- Talking down angry callers to turn them into satisfied customers. (Conflict de- escalation)
- Rapid data entry using multiple order management and fulfillment systems
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Counted and labeled prescriptions with correct item and quantity
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions
Education
Bachelor of Commerce -
Mansoura University
10.2014 - 07.2018
Certificate in OTC Program and Patient Counselling [Al Abdel Latif El-Tarshouby Pharmacies] - undefined
Mansoura University
Certificate in Professional Call Centre Agent. The Art of Customer Care -
Al Abdel Latif Eltarshouby
MansouraCertificate in Professional Cosmetic Program - Cosmetic
Al Abdel Latif Eltarshouby
MasouraICDL, International Computer Driving License -
Future Mahers Academy, Mansoura University
MansouraEnglish Course Level C1 -
Future Mahers Academy
Mansoura UniversitySkills
Using Softech Smart Business 80
Bayanaty Hospital Information System
Excellent computer skillsExcellent negotiation and listening skillsStaff Management
Inventory and restocking
Team Building
Accreditation coordination
Pharmacy operations management
Drug utilization review
Additional Information
High Analytical Skills
Excellent sales and telemarketing skills
Excellent command of English language
Ability to handle multiple tasks
Dynamic, creative and self-motivated
Ready to work under pressure.
Interactive and fast enough to learn new technologies and skills.
Able to work in group, manage stress, teaching others, helpful, creative and calm.
Ability to meet deadlines successfully maintaining the Quality of work.
Timeline
Patient Administrator
Mediclinic Alnoor
07.2019 - Current
Pharmacist Assistant
Al Abd El latif Altarshouby pharmacies
04.2015 - 02.2019
Bachelor of Commerce -
Mansoura University
10.2014 - 07.2018
Certificate in OTC Program and Patient Counselling [Al Abdel Latif El-Tarshouby Pharmacies] - undefined
Mansoura University
Certificate in Professional Call Centre Agent. The Art of Customer Care -
Al Abdel Latif Eltarshouby
Certificate in Professional Cosmetic Program - Cosmetic
Al Abdel Latif Eltarshouby
ICDL, International Computer Driving License -
Future Mahers Academy, Mansoura University
English Course Level C1 -
Future Mahers Academy