Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
AHMED ADEL

AHMED ADEL

ABU DHABI

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Knowledgeable Deputy Manager with extensive knowledge of the retail industry. Solid managerial and communication skills. Gifted in handling tense situations with irate customers.

Overview

13
13
years of professional experience

Work History

SECURITY Deputy Manger

SGME
11.2016 - Current
  • Maintained, documented and presented progress reports to leaders.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Supervised and motivated [260] staff employees.

Customer Service

SGME
01.2014 - 02.2016


  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Security Supervisor

SGME
11.2010 - 01.2014
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.

Education

Bachelor of Science - Agricultural Engineering

AIN SHAMS UNIVIRSTY
EGYPT
06.2006

Skills

  • Recruiting Skills
  • Administration and Reporting
  • Communications Expertise
  • Sustainability Improvement
  • Departmental Relationships
  • Goal Attainment
  • Performance Improvement

Languages

English
Bilingual or Proficient (C2)

Timeline

SECURITY Deputy Manger

SGME
11.2016 - Current

Customer Service

SGME
01.2014 - 02.2016

Security Supervisor

SGME
11.2010 - 01.2014

Bachelor of Science - Agricultural Engineering

AIN SHAMS UNIVIRSTY

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AHMED ADEL