Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Timeline
Generic
AHMED ADEL OSMAN

AHMED ADEL OSMAN

Dubai,United Arab Emirates

Summary

Operations and regulatory compliance expert with extensive experience in student engagement and employability programs. Proven ability to leverage data-driven insights to implement strategies that enhance organizational performance. Skilled in managing events that drive community engagement and increase program visibility.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Team Leader

– Blue Ocean Academy
Dubai, United Arab Emirates
10.2024 - Current
  • Led team in executing daily operations, ensuring smooth workflow and adherence to quality standards.
  • Mentored junior staff, fostering a collaborative environment that encouraged professional growth and skill development.
  • Streamlined communication processes among departments, enhancing overall efficiency and reducing response times.
  • Facilitated training sessions on new systems and procedures, equipping team members with necessary knowledge and skills.
  • Evaluated team performance regularly, providing constructive feedback and implementing improvement strategies.
  • Conducted regular team meetings to discuss progress, address challenges, and celebrate achievements, promoting motivation.
  • Developed and implemented best practices for operational efficiency, contributing to a positive workplace culture.
  • Reduced staff turnover with an effective motivation strategy.
  • Encouraged open communication, fostering a positive work culture.

Training Consultant

Blue Ocean Academy
Dubai
12.2024 - 09.2025
  • Designed and delivered impactful training programmes across multiple industries.
  • Conducted comprehensive needs assessments to align training solutions with client objectives.
  • Facilitated interactive workshops and online courses to engage participants effectively.
  • Delivered product demonstrations and presentations in Arabic and English to prospective customers.
  • Evaluated training effectiveness through participant feedback and performance metrics.
  • Collaborated with clients to ensure training initiatives supported organisational goals.
  • Achieved monthly and quarterly sales quotas consistently.
  • Optimised sales processes in collaboration with marketing and sales teams.

Senior Relationship Officer

Emirates NBD
Abu Dhabi
12.2024 - 09.2025
  • Managed and deepened relationships with high-net-worth clients, providing tailored financial solutions to meet their unique needs.
  • Offered expert advice on a wide range of banking products, including loans, investments, and wealth management services.
  • Identified and pursued new business opportunities, contributing to the growth of the client portfolio and achievement of sales targets.
  • Acted as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
  • Collaborated with internal teams to deliver comprehensive financial services, enhancing client experience and loyalty.

Sales Executive - Islamic Products

Abu Dhabi Islamic Bank
Abu Dhabi
02.2022 - 06.2023
  • Promoted and sold a range of Sharia-compliant financial products, including Islamic savings accounts, financing solutions, and investment options.
  • Educated clients on the principles of Islamic banking, ensuring alignment with their financial needs and religious beliefs.
  • Developed and maintained strong client relationships, providing exceptional service and personalized product recommendations.
  • Achieved and exceeded sales targets by identifying new business opportunities and leveraging cross-selling techniques.
  • Collaborated with internal teams to ensure smooth product delivery and customer satisfaction.

Personal Banker

First Abu Dhabi Bank
Abu Dhabi
02.2020 - 08.2021
  • Provided personalized banking services to a diverse portfolio of clients, including account management, loans, and investment products.
  • Assisted clients in selecting appropriate financial products based on their needs, goals, and risk tolerance.
  • Conducted financial assessments and offered tailored advice to help clients achieve their financial objectives.
  • Managed day-to-day banking transactions, ensuring accuracy and efficiency while maintaining high standards of customer service.
  • Built and maintained strong client relationships, contributing to customer retention and satisfaction.

Senior Client Relationship Manager

Ahli Bank of Kuwait
Cairo
01.2018 - 08.2018
  • Managed and nurtured relationships with high-value clients, ensuring exceptional service and maintaining strong customer loyalty.
  • Provided tailored financial solutions by understanding client needs and aligning them with the bank's products and services.
  • Led client onboarding processes, ensuring a smooth transition and establishing long-term partnerships.
  • Analyzed client portfolios and offered strategic advice to optimize financial performance and meet client goals.
  • Collaborated with internal teams to address client concerns, resolve issues promptly, and enhance overall client satisfaction.

Sales Agent & Team Leader

Barclays Egypt
Cairo
02.2013 - 12.2017
  • Led a high-performing sales team, driving revenue growth and exceeding targets by implementing effective sales strategies and customer-focused approaches.
  • Managed and motivated a team of sales professionals, providing coaching, training, and performance evaluations to enhance skills and productivity.
  • Developed and executed sales plans, identified new business opportunities, and built strong client relationships to expand the customer base.
  • Collaborated with cross-functional teams to ensure seamless service delivery and customer satisfaction.
  • Monitored market trends and competitor activities, adjusting strategies to maintain a competitive edge.

Education

Faculty of Commerce -

Cairo University

Skills

  • Leadership and Team Management
  • Strategic Planning and Implementation
  • Stakeholder Engagement and Relations
  • Operations and Process Optimization
  • Regulatory Compliance and Quality Assurance
  • Student Engagement and Employability Programs
  • Communication, Public Speaking, and Event Management
  • Data Analysis and Reporting

Websites

Certification


  • American Certification Institute (ACI) Lean Six Sigma Green Belt
  • English Course Conversation, Berlitz Egypt
  • Digital Marketing Course,

Languages

English
Fluent
Arabic
Native

Timeline

Training Consultant

Blue Ocean Academy
12.2024 - 09.2025

Senior Relationship Officer

Emirates NBD
12.2024 - 09.2025

Team Leader

– Blue Ocean Academy
10.2024 - Current

Sales Executive - Islamic Products

Abu Dhabi Islamic Bank
02.2022 - 06.2023

Personal Banker

First Abu Dhabi Bank
02.2020 - 08.2021

Senior Client Relationship Manager

Ahli Bank of Kuwait
01.2018 - 08.2018

Sales Agent & Team Leader

Barclays Egypt
02.2013 - 12.2017

Faculty of Commerce -

Cairo University

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AHMED ADEL OSMAN