Ahmed AKI

Support team performance ensuring targets are met or exceeded.

● Maintain and grow F2F teams to establish strong core teams that consistently meet the required targets.

• Led performance reviews and tailored employee feedback to facilitate professional development
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Provide effective ongoing training and coaching to keep Face-to-Face staff motivated and engaged with the program and the organization to deliver results.
• Conduct ongoing motivational and team-building activities to ensure that the team consistently performs at the highest level.
• Maintain a positive attitude, punctuality, time management, professionalism, problem-solving ability, and consistency.
• Provide Support to low-performing staff and motivate them to achieve consistent targets.
• Monitor the performance of the allocated F2F In-House teams.
• Lead frontliner’s in preparing achievable work plans for their teams.
• Ensure that disciplinary measures are aligned with the organization policies organizational policy and Face-to-Face fundraising frontliner’s performance policy. Monitoring and Reporting.
• Set daily targets for team/teams and ensure that team targets are achieved or surpassed by monitoring individual and team performance.
• Monitor team member’s punctuality, time management, and attitude on the field.
• Give feedback to the team about individual and team results.
• Record daily and weekly team targets & present them to the assigned Management Team.
• Report about team and individual performance.
• Propose recommendations or suggestions to improve team performance of Face-to-Face program.

• Answered customer telephone calls promptly and improved on-hold wait times
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
• Assisted customers with varying questions using product knowledge and service expertise.

• Professionally represented sellers in complex negotiation with prospective buyers
• Guided home buyers and sellers through the process of short sales.