Ahmed Al Azrak
Dubai
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Assisting Manager delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
21
21
years of professional experience
Work History
Senior Duty Manager Acting AFOM
Citymax Hotels (Landmark Hospitality & Leisure Services ltd.)
Dubai
03.2021 - Current
- Citymax Hotel Albarsha
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Created detailed reports on project progress for senior management review.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
Front Office (Pre Opening - Operation Manager)|
Citymax Albrasha (New )
Dubai
04.2019 - 06.2024
- Train the team for PRE-Opening rules & SOP .
- Train the team for hotel polices .
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Senior Manager, Night Operations
Citymax Albarsha At The Mall
Dubai
07.2018 - 03.2020
- Investigated customer complaints and resolved issues in a timely manner.
- Coordinated, monitored and supervised the night shift staff to ensure smooth operations.
- Performed regular checks on equipment to identify potential problems and take corrective action as required.
- Monitored employee performance, identified areas for improvement and provided feedback accordingly.
Front Office (Pre Opening - Operation Manager)
Citymax Hotels (Landmark Hospitality & Leisure Services ltd.)
Aswan
11.2018 - 12.2018
- Citymax Hotels Aswan (Egypt )
- Part of the Team to train new staff for Pre opening
- Training Front office team for Per-Opening Citymax Aswan .
- Training Front office Egypt team for hotel Policy SOP
- Developed filing systems for records management and retrieval.
- Provided administrative support to executive team including typing memos, reports, correspondence and other documents as requested.
Night Manager
Citymax Albrasha
Abu Dhabi
04.2014 - 04.2018
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Due COVID-19 situation was in-charge for Front office .
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
Front Office Supervisor
Citymax Burdubai
Dubai
07.2012 - 04.2014
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Monitored guest check-in and check-out procedures.
- Maintained accurate records of all guests' bookings and payments.
Front Desk Agent
Citymax Burdubai
11.2010 - 07.2012
- Part Of Pre-Opening Team (376 rooms citymax Burduabi ) .
- Greeted customers in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
Front Desk Receptionist
Radisson Blue Sharjah
Sharjah
04.2005 - 10.2010
- Greeted customers warmly and made them feel welcome.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Front Desk Agent
Yasmin Hotel Dahab
Dahab
01.2003 - 01.2005
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
Education
Bachelor Degree in Social Studies -
Cairo University
Skills
- Work under pressure
- Work in a team
- Creativity
- Self development
- Microsoft Office programs
- Computer skills
- First-Class Customer Service and Guest Satisfaction
- Strong Communication Skills and Superior Leadership Abilities
- Commitment and reliability
- Excellent Organizational and interpersonal skills
- Superlative Communication skills
- Team Building and Motivation
- Staff Training and Development
- Marketing and Promotions
- Relative problem solving abilities
- Willingness to go the "Extra Mile"
- Technology - Microsoft Word, Excel, Outlook, Opera v50, PBX switchboard, Microsoft office
- Foreign Languages Skills - Excellent in English & Arabic (verbally & written)
- Certified Trainings - Train the Trainer, First aid & CPR, and Civil Defense
Contact Me
You may reach me through this mobile number: +97150-1749430 or e-mail addresses: ahmedalazrak549@yahoo.com
Career Chronology
- Citymax Hotels (Landmark Hospitality & Leisure Services ltd.), Senior Manager, Dubai, UAE, 03/2014, Present, Citymax Hotel Albarsha
- Citymax Hotels (Landmark Hospitality & Leisure Services ltd.), Front Office (Pre Opening - Operation Manager), Aswan, Egypt, Citymax HotelsAswan
- Citymax Hotels (Landmark Hospitality & Leisure Services ltd.), Reservations / Sales Supervisor, Bur Dubai, UAE, 10/2010, 201, Radisson Blu Sharjah U.A.E
- Frist Gulf Bank, Sales Assistance Manager, Abu Dhabi, UAE, 2007, 2008
Personal Information
- Nationality: Egyptian
- Marital Status: Married
- Religion: Muslim
Languages
- Arabic (native)
- English (Fluent)
Training
- Handling Hotel Master Keys
- Handling Hotel DTCM files
- Handling staffs system (attending, Roster, Traning)
- Handling front office KPI (Annual, mid year, end year)
- Dubai way Training
- First Aid Training
- DTCM Training
- Civil Defense Dubai Training
- Fire Drill Training
- Etiquette training
- Tourists Dubai Police training
- Hotel Payment link training
- Hotel Audit Training
Timeline
Senior Duty Manager Acting AFOM
Citymax Hotels (Landmark Hospitality & Leisure Services ltd.)
03.2021 - Current
Front Office (Pre Opening - Operation Manager)|
Citymax Albrasha (New )
04.2019 - 06.2024
Front Office (Pre Opening - Operation Manager)
Citymax Hotels (Landmark Hospitality & Leisure Services ltd.)
11.2018 - 12.2018
Senior Manager, Night Operations
Citymax Albarsha At The Mall
07.2018 - 03.2020
Night Manager
Citymax Albrasha
04.2014 - 04.2018
Front Office Supervisor
Citymax Burdubai
07.2012 - 04.2014
Front Desk Agent
Citymax Burdubai
11.2010 - 07.2012
Front Desk Receptionist
Radisson Blue Sharjah
04.2005 - 10.2010
Front Desk Agent
Yasmin Hotel Dahab
01.2003 - 01.2005
Bachelor Degree in Social Studies -
Cairo University
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