Summary
Overview
Work History
Education
Skills
Timeline
Ahmed Ali

Ahmed Ali

ICT Delivery Manager
Khartoum

Summary

Dedicated IT delivery Management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience
7
7
years of post-secondary education

Work History

ICT Delivery Manager (Transformation PM)

Ericsson AB -Branch Sudan
Khartoum
01.2021 - Current
  • Managing Sudan office standardization Project ( Sudan were under embargo, uplifted in early 2022) the preparation of transforming the IT environment start early.
  • project scope includes : Clients/ Printing/ It Support/ obtaining different licenses/ adjust local IT environment to flow with standard Ericsson IT environment.
  • swapping local suppliers by global vendors (MS, HP, Ricoh..etc), focus on services continuity and contract termination terms.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved problems, improved operations and provided exceptional service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Interface between Ericsson BSD and other parties (suppliers, second line Support, Market Unit IT Mgt, ,,, etc)
  • Prepare the IT Budgets for Sudan Office

ICT Delivery Manager (Multi Sites)

Ericsson AB _Branch Sudan
Khartoum
01.2010 - 12.2020
  • Remote team management across Ethiopia & South Sudan
  • Improved operations through consistent hard work and dedication.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Delivered services to users locations within specific timeframes.
  • Created plans and communicated deadlines to complete projects on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Monitored company inventory to keep stock levels and databases updated.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Participated in team-building activities to enhance working relationships.
  • Interface between Ericsson BSD and other parties (suppliers, second line Support, Market Unit IT Mgt, ,,, etc)
  • Prepare the IT Budgets for Sudan Office

ICT Delivery Manager

Ericsson AB -Brach Sudan
06.2008 - 12.2009
  • Prepared variety of different written communications, reports and documents.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Interface between Ericsson BSD and other parties (suppliers, second line Support, Market Unit IT Mgt, ,,, etc)
  • Prepare the IT Budgets for Sudan Office

IT Support Engineer

Ericsson AB- Branch Sudan
khartoum
02.2007 - 05.2008
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Configured hardware and granted system permissions to new employees.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN.
  • Collaborated with supervisors to escalate and address users inquiries or technical issues.
  • Managed high levels of call flow and responded to any technical support needs.
  • Interface between Ericsson BSD and other parties (suppliers, second line support, Market Unit IT Mgt, etc)
  • prepar and control year budget of IT

IT Support Engineer

Golden Arrow (TOYOTA Agent)
Khartoum
06.2006 - 01.2007
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Documented support interactions for future reference.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • interface with local/abroad IT suppliers regarding support needed.
  • Administration/Management role as: prepare and control IT budget to meet the requirement to achieve targets

Senior Developer

Al Wisal Technology
Khartoum
01.2003 - 05.2005
  • Designed and implement the conversion of Sudanese High School Syllabus to interactive digital material (CDs).
  • Carry out all programming process required to achieve this process of converting..
  • Collaborated with fellow engineers to evaluate software and hardware interfaces.

Education

L.L.B (Honors) in Law - Law

Al Neelain University, Khartoum
04.2017 - 04.2022

PMP Certified - Project Management

PMI
05.2013 - 06.2013

MBA - Business Administration And Management

University of Khartoum, Khartoum, Sudan
05.2004 - 08.2006

Bachelor of Science - Information Technology

Future University (CMC Collage), Khartoum, Sudan
03.2001 - 03.2001

Skills

Staff Management

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Timeline

ICT Delivery Manager (Transformation PM) - Ericsson AB -Branch Sudan
01.2021 - Current
Al Neelain University - L.L.B (Honors) in Law, Law
04.2017 - 04.2022
PMI - PMP Certified, Project Management
05.2013 - 06.2013
ICT Delivery Manager (Multi Sites) - Ericsson AB _Branch Sudan
01.2010 - 12.2020
ICT Delivery Manager - Ericsson AB -Brach Sudan
06.2008 - 12.2009
IT Support Engineer - Ericsson AB- Branch Sudan
02.2007 - 05.2008
IT Support Engineer - Golden Arrow (TOYOTA Agent)
06.2006 - 01.2007
University of Khartoum - MBA, Business Administration And Management
05.2004 - 08.2006
Senior Developer - Al Wisal Technology
01.2003 - 05.2005
Future University (CMC Collage) - Bachelor of Science, Information Technology
03.2001 - 03.2001

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Ahmed AliICT Delivery Manager