Ahmed Ali
Dubai,UAE
Summary
A highly skilled professional with extensive knowledge of CRM software and technical proficiency, specialising in automotive repair and workshop processes. Demonstrates a strong understanding of vehicle parts and technical diagnosis, with a proven ability to enhance servicing upselling. Committed to leveraging expertise in the automotive industry to drive operational excellence and customer satisfaction.
Overview
18
18
years of professional experience
Work history
Service advisor
Royal Swiss Auto Service
Dubai, UAE
2023.11 - Current
- Delivered excellent customer service by understanding and meeting their requirements.
- Documented all services provided, maintaining comprehensive records.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Improved customer satisfaction by providing timely and accurate information.
Service advisor
SIG Group Nissan& Suzuki & Changan
Alexandria, Egypt
2014.02 - 2023.01
- Documented all services provided, maintaining comprehensive records.
- Updated job knowledge regularly through continuous learning initiatives.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Processed payments promptly and accurately, reducing errors in financial transactions.
Service advisor
Salem Saleh Babgi Co. Ltd. Toyota & Lexus
Jazan, Sauid Arabia
2013.01 - 2014.02
- Kept abreast of the latest automobile technologies, enhancing ability to guide clients on car maintenance practices.
- Collaborated with team members for improved service performance,.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Delivered excellent customer service by understanding and meeting their requirements.
Technical service advisor
Peugeot Egypt
Alexandria, Egypt
2008.10 - 2013.01
- Devised innovative solutions to complex technical problems.
- Standardised service procedures, enhancing uniformity across all departments.
- Improved client relations by providing expert product knowledge.
- Updated company databases regularly, maintaining accurate records of all service interactions.
Education
Bachelor of Engineering - Automotive Mechanical Department
Faculty of Engineering
Minia, Egypt 09/2000 - 05/2005
Skills
- Knowledge of crm software
- Technical proficiency
- Automotive repair understanding
- Understanding workshop processes
- Knowledge of vehicle parts
- Technical diagnosis
- Servicing upselling
- Data entry proficiency
Languages
Arabic
Native
English
Upper intermediate
Timeline
Service advisor
Royal Swiss Auto Service
2023.11 - Current
Service advisor
SIG Group Nissan& Suzuki & Changan
2014.02 - 2023.01
Service advisor
Salem Saleh Babgi Co. Ltd. Toyota & Lexus
2013.01 - 2014.02
Technical service advisor
Peugeot Egypt
2008.10 - 2013.01
Bachelor of Engineering - Automotive Mechanical Department
Faculty of Engineering
09/2000 - 05/2005