AHMED ALI ESMAIL ALI
Ajman
Summary
Senior Security Agent/ Supervisor in Emirates Airlines working with excellency in total of 7 yrs. with Front Desk Customer service and reservations in Orange Chameleon Restaurant & Lounge, and A Certified Personal Trainer Level 4 under EREPS. Ability to handle multiple projects simultaneously with a high degree of accuracy. Able uphold good order on sites whilst working within a company's procedural guidelines and ensuring a high quality of service. Currently seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Trainer
Dubai
- Personal Trainer Professional, Tracking fitness and performance goals at the time
- Gym trainer and Coaching professional
- Educating clients, policies regarding safe and proper used of equipment
- Setting fitness goals and monitoring clients progress
- Ability to provide excellent customer services to clients
- Planning and Supervising workouts
- Monitoring groups and individuals
- Active Listener, Ability to motivate others towards accomplishment
- Tracking fitness and performance goals at the time.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Utilized effective record-keeping system for tracking customer information.
Front Desk Customer Service and Reservations
Orange Chameleon Restaurant & Lounge
09.2021 - 10.2023
- Greeting and serving customers, taking orders, providing detailed information
- Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times
- Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues
- Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items
- Efficiently handled scheduling, arrangements, logistics for events, business reports/documentation, customer service, greeting customers, mail distribution, and other tasks for senior executives and managers
- Collaborated with team members on various projects and customer issues
- Handling Customer complaints, concern, questions and giving customers information about products and services
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
Senior Security Agent/Security Supervisor
Emirates Airlines
07.2014 - 08.2020
- Handling the boarding gate, controlling the security team, monitor all the operations and all passengers in boarding gate, observe and checked the passenger items during the security check for their items using the ETD machine
- Secure the aircraft by doing the cabin search with my security team to ensure the aircraft is clear before the passenger boarding
- Assist passenger arrivals and baggage reclaim process and offer any assistance as necessary
- Travelling, and Escorting with the aircraft in a hot zone area and risky places, An Air Marshall to secure the aircraft, escorting the passengers with high cases, criminal cases /history and overstay in any country, traveling from country to another country till I hand over to the official authority and make the risk assessment
- Checked and report if I get a call from cabin crew if happen any incidents during the flights
- Check the property daily for any damage or any incidents in the aircraft
- Providing leadership, guidance, and support to security staff, Completing reports of alarms, incidents, and complaints
- Assist passenger progress through security, immigration and transfer areas and assist with baggage and flight connections
- Providing accurate and meaningful reports, enabling the identification of trend and reported non-compliances, Responsible to maintain security and quality control related databases, Tracking and analyzing security
- Supervise the cargo operations as required to ensure all activities are completed safely
- Monitor assigned area of passenger and ramp handling to achieve and maintain the highest customer service standards at check-in/boarding gate/ramp and arrivals
- Function as the first line of defense for the protection of the transportation of product against acts of unlawful interference
- Protect the aircraft by undertaking aircraft search, guarding inspection and access control activities
- Undertake passenger protection activities including) security checks, secondary boarding gate passenger checks and baggage checks
- Safety first for passengers to ensure a safe environment, and safe flight
- Supervised Staff of Security Staff.
- Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
- Addressed workplace violence incidents swiftly by de-escalating situations and coordinating with appropriate authorities when required.
Education
Diploma in Egypt Special Force -
Military Academy - Cairo
09.2007
College Graduate in Data Entry / Commerce -
Egypt Future College - Cairo Egypt
03.2004
Skills
- Team Leadership
- CCTV Monitoring
- Staff Management
- Security management
- Security screening
- Access Control Surveillance
- Threat Assessment
- Customer Service
- Skilled public speaker
- Crowd Control
- Loss Prevention
- Team Collaboration
- Data Entry
- Microsoft word and Excel
- Time management
- Problem solving skills
- Patience and taking Responsibility
- Passion for fitness
- Exercise program design
- Motivational Coaching
- Strength training
Certification
- NAJEEM AWARD Emirates Airline staff award August 2019
- EMIRATES THUG OF WAR TEAM CHAMPION Award by Emirates Airline for 3years of Championships
- CERTIFICATE OF APPRECIATION Award of excellence and leadership Aviation
- EMIRATES AIRLINE FIRE FIGHTER PROTECTION Awarded with certifications
- FIRST AID LIFE SUPPORT September 2018 to December 2019
- LIFE SUPPORT ADVANCEMENT Awarded staff of excellency in safety precaution
- AVSEC GLOBAL SYMPOSIUM awarded staff September 2019
- CERTIFICATE OF COMPLETION Security Escort training certification
- FIRE SAFETY AND EMERGENCY RESPONSE PROCEDURE
- UAE DRIVING License April 2014 to April 2024
- CERTIFIED PERSONAL TRAINER LEVEL 4 Professional International License (EREPS European Registration of Exercise Professionals)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team in a volume of staff member
- Documented and resolve the issues according to the visions.
- Excellent interpersonal and customer service skills.
- Excellent written and verbal command of the English Language.
- Awarded by Emirates Group of Security Best Customer Service (AVSEEC Award)
- Certified Personal Trainer level 4
- Egyptian Army Certification
- Certified Security Supervisor (2 Badge)
Whatsapp Number
+971564412201
Visa Status
Available upon request
Personal Information
- Date of Birth: 02/04/83
- Nationality: Egyptian
- Marital Status: Married
- Visa Status: Own Visa with NOC
Timeline
Front Desk Customer Service and Reservations
Orange Chameleon Restaurant & Lounge
09.2021 - 10.2023
Senior Security Agent/Security Supervisor
Emirates Airlines
07.2014 - 08.2020
Personal Trainer
Dubai
Diploma in Egypt Special Force -
Military Academy - Cairo
College Graduate in Data Entry / Commerce -
Egypt Future College - Cairo Egypt