AHMED ALI MOHAMMED

• Oversaw the management of liability portfolios for business banking customers, ensuring alignment with their financial requirements.
• Directed monitoring of credit quality and risk profiles while implementing timely reviews and renewals of credit facilities.
• Managed asset portfolio profitability, driving growth and achieving revenue targets.
• Developed new business opportunities for enhanced revenue generation.
• Knowledge in business on boarding and client due diligence (KYC/AML) requirements.
• Providing trade opportunities to clients - CAC (Cash against Cash) and Trade Facilities.
• Analyzed customer feedback, made necessary improvements in service delivery.
• Managed long-term customer relationships to increase revenue.

• Managing a Portfolio for Business Banking clients (SME Banking) Sustaining the portfolio and increasing the growth as per the target given Resolving problems on the spot.
• Converting sales opportunities in order to meet financial targets.
• Clarifying and explaining procedures and products.
• Knowledge in business on boarding and client due diligence (KYC/AML) requirements.
• Preparing target sheets and other MIS reports.
• Providing special rates for Foreign Currency transfer as per the relationship value of the clients.
• Internet banking registrations and enabling/disabling any IB user ID if requested Providing trade opportunities to clients - CAC (Cash against Cash) and Trade Facilities.
• Offering all types of loans for business, POS loans.
• Handling customer complaints and Retention.
• Coordinating with the Team members in the absence of the team leader to ensure that targets are met. Liaising with Team Leaders And different departments to ensure efficient customer service Suggesting workflow change to the management

• Handled customer orders and payments effectively.
• Developed strong relationships between company and customers.
• Understood impact of attitude on professional call handling.

Applied elements of building positive rapport with various customer types.

• Negotiated sale terms and closed sales effectively.
• Analyzed market trends to develop effective profit-maximizing planers.
• Displayed time flexibility towards shifts as per work floor requirements.
• Recognised customer potential and charted beneficial deals for both parties.
• Developed comprehensive training programmes to boost team performance.
• Deployed CRM tools for streamlined sales tracking and reporting.
• Monitored sales trends and provided insightful forecast reports to senior management.
• Collaborated closely with marketing team, ensuring alignment of sales strategies with promotional activities.
• Analysed sales reports to identify trends and update strategies.

• Provided technical support for customer inquiries regarding product functionality and faults.
• Assisted customers in resolving technical issues promptly via phone and email.
• Ensured customer satisfaction through proactive follow-up calls and updates on queries.
• Updated outdated systems with modern technology to improve performance.
• Displayed strong problem-solving skills in addressing customers' queries related to various software applications and hardware devices.

• Maintained accurate records of all sales activities, ensuring transparency and accountability.
• Developed innovative selling strategies to increase market share.
• Delivered comprehensive product training sessions, increasing staff knowledge and confidence.
• Provided customers with accurate product and service information.
• Processed orders, forms, and applications reliably.
• Identified and escalated priority issues to appropriate resources.
• Established rapport with customers by listening and clarifying needs.
• Managed difficult conversations with upset customers successfully.
• Delivered outstanding service consistently to exceed customer expectations.
• Followed up on customer calls as necessary and completed call logs accurately.