AHMED AL MANASRA
Dibba AL Fujairah ,UAE
Summary
Healthcare professional with 6 years of experience in patient relations and front desk supervision. Demonstrated success in enhancing patient experience and improving service efficiency. Skilled in leading teams to achieve high performance standards in healthcare settings.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
FRONT DESK SUPERVISOR - LEADING CUSTOMER SERVICE TEAM
AlSharq Hospital - Dibba
Dibba Al Fujairah , Fujairah
2024.01 - Current
- Assisted with daily front desk operations in hospital environment.
- Supported patient registration, admissions, and discharges efficiently.
- Trained reception staff on hospital policies and procedures.
- Handled patient inquiries and escalations to ensure satisfaction.
- Coordinated with medical and administrative teams for smooth operations.
- Compiled daily reports detailing revenue, occupancy rates, and other key metrics with diligence resulting in improved business decisions.
PATIENT RELATION OFFICER & PATIENT CARE SPECIALIST
Dibba Hospital
Dibba AL Fujairah
2020.01 - 2024.01
- Provided emergency case support to ensure timely responses to critical situations.
- Facilitated administrative support for efficient office operations.
- Enhanced customer service through proactive communication strategies.
- Managed medical records to maintain accuracy and compliance.
- Supported patients with exceptional customer service and care.
- Assisted with insurance verification and billing processes.
- Coordinated effectively with medical teams to streamline patient care.
Education
Bachelor of Business and Accounting - Accounting
Hamdan Bin Mohamed University (HBMSU)
Dubai 2015.01 - 2021.01
Skills
- Strategic planning
- Problem solving
- Crisis management
- Creative thinking
- Data entry
- Negotiation
- Customer service
- Adaptability
- Communication skills
- Time management
- Leadership and team management
- Performance monitoring
- Leadership qualities
- Multitasking capacity
LANGUAGES
Arabic - Native Language
Fluent
English - upper intermediate
Advanced
Timeline
FRONT DESK SUPERVISOR - LEADING CUSTOMER SERVICE TEAM
AlSharq Hospital - Dibba
2024.01 - Current
PATIENT RELATION OFFICER & PATIENT CARE SPECIALIST
Dibba Hospital
2020.01 - 2024.01
Bachelor of Business and Accounting - Accounting
Hamdan Bin Mohamed University (HBMSU)
2015.01 - 2021.01