Healthcare professional with 6 years of experience in patient relations and front desk supervision. Demonstrated success in enhancing patient experience and improving service efficiency. Skilled in leading teams to achieve high performance standards in healthcare settings.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
FRONT DESK SUPERVISOR - LEADING CUSTOMER SERVICE TEAM
AlSharq Hospital - Dibba
Dibba Al Fujairah , Fujairah
2024.01 - Current
Assisted with daily front desk operations in hospital environment.
Supported patient registration, admissions, and discharges efficiently.
Trained reception staff on hospital policies and procedures.
Handled patient inquiries and escalations to ensure satisfaction.
Coordinated with medical and administrative teams for smooth operations.
Compiled daily reports detailing revenue, occupancy rates, and other key metrics with diligence resulting in improved business decisions.
PATIENT RELATION OFFICER & PATIENT CARE SPECIALIST
Dibba Hospital
Dibba AL Fujairah
2020.01 - 2024.01
Provided emergency case support to ensure timely responses to critical situations.
Facilitated administrative support for efficient office operations.
Enhanced customer service through proactive communication strategies.
Managed medical records to maintain accuracy and compliance.
Supported patients with exceptional customer service and care.
Assisted with insurance verification and billing processes.
Coordinated effectively with medical teams to streamline patient care.
Education
Bachelor of Business and Accounting - Accounting
Hamdan Bin Mohamed University (HBMSU)
Dubai
2015.01 - 2021.01
Skills
Strategic planning
Problem solving
Crisis management
Creative thinking
Data entry
Negotiation
Customer service
Adaptability
Communication skills
Time management
Leadership and team management
Performance monitoring
Leadership qualities
Multitasking capacity
LANGUAGES
Arabic - Native Language
Fluent
English - upper intermediate
Advanced
Timeline
FRONT DESK SUPERVISOR - LEADING CUSTOMER SERVICE TEAM
AlSharq Hospital - Dibba
2024.01 - Current
PATIENT RELATION OFFICER & PATIENT CARE SPECIALIST
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange
Supervisor / Front Desk Representative / Swim Instructor at Goldfish Swim SchoolSupervisor / Front Desk Representative / Swim Instructor at Goldfish Swim School