Ahmed Alouk

• Performed general office duties and administrative tasks.
  Solve patients’ complaint by coordinating with OPD doctors and quality department.
  Provide patient and client comfort by keeping the reception area clean and presentable is part of the daily routine.
  Provide information in response to queries about the hospital’s services.
  Direct patients and visitors to appropriate areas.
  Handle telephone calls and massages; assist callers with the necessary information about the hospital.
  Generate timely and accurate bills receipt and refunds.
  Collect cash, update patient accounts, attend to all formalities.
  Check the eligibility of credit customers.
  Coordinate and check with insurance dept/company for limit, if any, for corporate client and also for
  covered/uncovered treatments under insurances.
  Check scope of specific treatments whenever required.
  Generate cash summary and reports.
  Perform daily reconciliation of collection summary with cash remittance.

Actively listened to customers' requests, confirming full understanding before addressing concerns.

Attending to customers needs at sales and service center; solve their queries & issues
Selling and promoting new products.
Transfer of ownership, activation and blocking of products/services.
Preparing company to company contracts.
Direct the customers.