Ahmed Al Salahat

Key Responsibilities:

· Oversee the daily operations of the facility.

· Ensure the facility is clean, safe, and well-maintained.

· Coordinate with maintenance, Security and janitorial staff to address any issues promptly.

· Coordinate and manage sporting events, tournaments, and competitions held at the facility.

· Work with event Team to ensure all logistical needs are met.

· Manage event staff, including ushers, security, and concessions.

· Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

· Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

· Address customer inquiries, complaints, and concerns professionally and promptly.

· Follow Company security protocols to ensure the safety of all attendees.

· Collaborate with local law enforcement when necessary.

· Supervised and coordinated team to provide guidance and support and maximize performance.

· Trained employees in essential job functions.

· Supervise staff, including janitorial staff, security personnel, and maintenance crews.

· Create staff schedules and ensure proper coverage for events and daily operations.

· Maintain an inventory of sports equipment and supplies, ensuring they are in good condition and readily available.

· Ensure sports equipment and technology systems are in working order

· Coordinate equipment maintenance and repair as needed.

· Assist in marketing efforts to promote the facility and its programs.

· Collaborate with marketing teams to create promotional materials and advertising campaigns.

· Quickly address and resolve issues that may arise during events or daily operations.

· Use problem-solving skills to improve operational efficiency.

· Collaborate with other departments such as marketing, sales, and finance.

· Work closely with events Team, sponsors, and vendors.

· Identify areas for improvement in facility operations and implement changes.

· Seek feedback from staff and the Facility Manager to enhance the overall experience.

Key Responsibilities:

• Managing the sales process for new prospects/ existing clients, from initial contact through to closure.

• Dealing with customer enquiries face to face, over the phone or via email.

• Contacting prospective customers / existing clients and discussing their requirements.

• Achieving all sales targets & objectives in line with the organization business plan.

• Represented company and generated leads at conferences and trade shows.

• Reporting business trends and area performance to the Sales Manager on a monthly basis.

• Developing & maintaining successful business relationships with all prospects and exiting clients to

· Ensure the continuity of repeated business.

• Coordinate and attend meeting with the client and the organization technical team as and when required to overcome technical issues and clear ambiguities.

• Planning and organizing the daily activities to ensure all opportunities are maximized.

• Work toward increasing the organization market share by continuously seeking new clients and identify new sales opportunities.

Key Responsibilities:

· Attend to all potential client phone calls and assist customers with all enquiries relevant to training courses schedules, examination, fees etc.

· Utilize the training center web live chat to communicate with potential customers and provide Leads to the sales team.

· Overlook and manage the training center facilities while ensuring that all these facilities are in order and available as per the training schedules.

· Update training schedule on the website on a monthly basis.

· Prepare and issue invoices to clients for all conducted courses.

· Update & maintain the sales team members target status on a daily basis and issue monthly sales reports.

· Manage the customer service personnel and office assistants and ensure that all their tasks are attended to.

· Attend to various procurement tasks i.e. appoint suppliers such as Stationery, printing material, catering services, manager their deliveries and accounts.