Ahmed AL SAWI
Al Ain,United Arab Emirates
Summary
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Driven professional with talent for leadership and customer service. Possesses strong organizational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store manager
Al Futtaim Ace Hardware
Al Ain City, Abu Dhabi
09.2016 - Current
- Led a team of 20, achieving record-low turnover rates
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Streamlined operations to maximize efficiency and minimize waste.
- Drove a 40% increase in loyalty program sign-ups, boosting repeat business
- Managed inventory with 98% accuracy, reducing waste and increasing profit
- In depth knowledge of prioritizing, delegating and organizing assigned shift tasks
- Handles and supervises all the daily processes/activities that are carried out in the store
- Oversee store operations including merchandising and inventory
- Manage customer services and administrative aspects of the job
- Able to interact with a variety of individuals under challenging and fast- paced circumstances.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
Store Manager
Al Futtaim Intersport
Dubai
01.2012 - 08.2016
- Elevated customer satisfaction scores to record highs
- Developed and executed training programs, elevating staff skills
- Focusing on growing the business and maximizing in store profitability.
- Formulated marketing and advertising strategies for continuous business growth.
- Determined strategic direction of organization based on industry knowledge and market research.
- Collaborated with cross-company departments, developing new strategies to capitalize on emerging customer trends.
- Implemented promotional displays to increase product visibility and sales.
- Maintained an organized stock room for easy accessibility of goods.
- Managed staff rosters, ensuring adequate coverage during peak times.
Education
Computer Engineering
Damascus institute
Skills
- Team-orientated
- Customer satisfaction
- Store management
- Inventory control
- Employee training
- Outstanding communication skills
- Recruiting and interviewing
- Promotional activity analysis
- Retail inventory management
Languages
Arabic
Native
English
Fluent
Affiliations
- Reading
- Swimming
- Soccer
Accomplishments
-Store manager of the month in Al Futtaim group 2021 March.
-Store manager of the Month ACE Hardware 2022 Feb.
-Exceeded expectation in Annual evolution 2020
Certification
Training completed with certification in Alfuttaim training center and Linked in Training
-Developing business acumen .
-Developing business competitive .
-Driving Productive Learning.
-Driving sales by number.
-Store Operations.
-Developing a Competitive Strategy.
Timeline
Store manager
Al Futtaim Ace Hardware
09.2016 - Current
Store Manager
Al Futtaim Intersport
01.2012 - 08.2016
Training completed with certification in Alfuttaim training center and Linked in Training
-Developing business acumen .
-Developing business competitive .
-Driving Productive Learning.
-Driving sales by number.
-Store Operations.
-Developing a Competitive Strategy.
Computer Engineering
Damascus institute
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