AHMED ALSHAMY
DUBAI,United Arab Emirates
Summary
Dedicated customer service with 6 years of customer service experience within dynamic, fast-paced practical environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manners. Skilled in documentation, time management, and multitasking. Flexible customer service team member focused on resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports, and organizing documentation. Offers helpful answers and relevant information to retain business.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Customer service representative
EMIRATES AUCTION LLC
Dubai
07.2022 - Current
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Assisted customers with additional retail services, including alterations, special orders, and item loans.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer service representative
ETISALAT EGYPT
CAIRO, EGYPT
01.2020 - 11.2021
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Hospitality Assistant
Sunrise Hotels & Resorts
sharm al sheikh , Egypt
01.2016 - 03.2019
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations, and provided exceptional service.
Customer service representative
AL MOSAAD GROUP
RIYADH, KSA
03.2011 - 03.2015
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Bachelor of Laws - LLB -
FACULITY OF LAW
TANTA 09.2001 - 06.2006
Skills
- Sales inquiry handling
- Customer service expert
- Customer sales support
- Invoicing and receipts
- Customer-focused
- Problem-solving
Languages
English
NATIVE LANGUAGE
English
Upper intermediate
B2
Arabic
Master or proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer service representative
EMIRATES AUCTION LLC
07.2022 - Current
Customer service representative
ETISALAT EGYPT
01.2020 - 11.2021
Hospitality Assistant
Sunrise Hotels & Resorts
01.2016 - 03.2019
Customer service representative
AL MOSAAD GROUP
03.2011 - 03.2015
Bachelor of Laws - LLB -
FACULITY OF LAW
09.2001 - 06.2006
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