Work History
Overview
Education
Skills
Summary
Work Preference
Work Availability
Generic
AHMED ALSHAMY

AHMED ALSHAMY

CUSTOMER SERVICE REPRESENTATIVE
DUBAI,Dubai

Work History

Customer Service Representative

EMIRATES AUCTION LLC
DUBAI, Dubai
07.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with various team members to meet guests' requests.
  • Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.

Hospitality Assistant

Sunrise Hotels & Resorts
SHARM AL SHEIKH, EGYPT
02.2017 - 06.2020
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Coordinated promotional activities to increase customer awareness of hospitality services.

Receptionist

AL MOSAD GROUP
RIYADH, RIYADH
07.2010 - 05.2016
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Education

Bachelor of Laws - LAW

FACULITY OH LAW
TANTA CITY
09.2001 - 06.2006

Skills

  • Active Listening
  • Customer Relations
  • Product Promotion
  • Administrative Support
  • Customer Consulting

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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AHMED ALSHAMYCUSTOMER SERVICE REPRESENTATIVE