Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ahmed Alshuwakh

Dubai

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Experience Advisor

Bupa Global
05.2023 - Current
  • Maintained detailed records of customer interactions, allowing for data-driven decision-making and targeted support strategies.
  • Delivered exceptional service by utilizing product knowledge and problem-solving skills during customer interactions.
  • Served as an escalation point for complex or challenging cases, demonstrating expertise in problem resolution techniques.
  • Promoted a culture of continuous improvement by sharing best practices and learning from other team members'' experiences.
  • Championed a customer-centric culture within the organization by sharing insights on customer needs, expectations.
  • Provided personalized support, ensuring a positive experience for each customer interaction.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Insurance Specialist

Metlife
02.2021 - 04.2023
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Maintained high standards of customer service by building relationships with clients.
  • Researched and resolved routine and complex issues.
  • Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
  • Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Education

Law License - Law (Pre-Law)

Cairo University
Cairo
10.2013

Skills

  • Customer Service
  • Problem Resolution
  • Relationship Building
  • Work Prioritization
  • Complaint resolution
  • Customer Retention Strategies
  • Product Recommendations
  • Regulatory Compliance
  • Salesforce CRM

Languages

Arabic
Bilingual or Proficient (C2)

Timeline

Customer Experience Advisor

Bupa Global
05.2023 - Current

Insurance Specialist

Metlife
02.2021 - 04.2023

Law License - Law (Pre-Law)

Cairo University

Similar Profiles

CREATE PROFILE
Ahmed Alshuwakh