Excel
Ahmed Amer
sales business operator
Abu Dhabi,UAE
Summary
Experienced professional in customer relations and staff leadership with a solid background in health and safety compliance. Specialises in food cost control and sales analysis, ensuring effective restaurant cost management. Holds a Food Hygiene Certification and utilises POS systems to improve operational efficiency. Aiming for senior management roles in hospitality to drive team success and maintain high service standards.
Overview
1
1
Certification
12
12
years of professional experience
3
3
Languages
Work history
Business partner
El Amer Group
Cairo, Egypt / UAE
2021.02 - 2023.08
- Managed inventory levels and stock movements to enhance accuracy and optimise warehouse operations.
- Monitored incoming and outgoing goods to ensure precise inventory records and documentation.
- Conducted regular stock audits and periodic inventory counts to minimize discrepancies.
- Coordinated with internal teams to ensure timely order fulfilment and efficient warehouse operations.
- Prepared detailed inventory and stock performance reports to provide insights for senior management.
- Maintained compliance with company policies, safety standards, and inventory control procedures.
Sales Supervisor
Carrefour
banha, Egypt
2017.07 - 2020.09
- Supervised daily sales operations, enabling team members to consistently meet performance targets.
- Trained, coached, and motivated staff, resulting in enhanced customer service delivery.
- Monitored sales performance and implemented strategies to improve productivity and customer satisfaction.
- Assisted with inventory management, merchandising, and stock replenishment.
- Resolved customer inquiries and complaints professionally while maintaining high service standards.
- Collaborated with management to streamline operations, contributing to achievement of business objectives.
- Negotiated deals with suppliers, securing best prices for products.
Customer Service Representative
El Nasr Company
Cairo, Egypt
2015.01 - 2017.05
- Assisted customers with inquiries, orders, returns, and product-related concerns in a fast-paced environment.
- Resolved customer complaints efficiently, ensuring high levels of customer satisfaction.
- Processed orders, exchanges, and service requests while maintaining accurate records.
- Handled a high volume of customer interactions through professional and courteous communication.
- Worked closely with internal teams to resolve issues and improve service quality.
- Built strong customer relationships by delivering prompt, reliable, and solution-focused support.
Store supervisor
alsoriyah foodstuff company sole L.L.C
Abu Dhabi, UAE
2023.09 - 2024.10
- Managed promotional displays for maximum product visibility and increased sales opportunities.
- Assisted in inventory management to maintain sufficient stock levels.
- Handled delivery logistics for seamless stocking of new arrivals.
- Created an inviting store environment enhancing customer shopping experiences.
- Coordinated staff rota for balanced workload and efficient store operations.
- Improved store layout by regularly reorganising merchandise and display areas.
- Trained new employees, leading to competent store personnel.
- Boosted sales performance through effective upselling strategies on the shop floor.
Restaurant operations manager
areej el sham LLC
Abu Dhabi, uae
2024.11 - Current
- Managed daily restaurant operations for smooth service delivery.
- Supervised front-of-house staff, ensuring excellent customer service at all times.
- Improved team morale with regular staff meetings and feedback sessions.
- Fostered positive customer relations, resulting in improved brand loyalty.
- Implemented new menu items, leading to increased customer satisfaction.
- Managed special events bookings, providing customised experiences for guests.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Negotiated supplier contracts to reduce overhead costs.
- Handled cash transactions securely, maintaining financial integrity of establishment.
Education
Diploma of Higher Education - Nursing
Fly High Academy for Nursing
EgyptDiploma - Industrial Electronics
Industrial Technical Schools
EgyptSkills
- Sales analysis
- Supplier negotiation
- Food Hygiene Certification
- Food safety standards
- Safety compliance
- Cost management
- Sales analysis
- Customer relationship management
- Staff leadership
- Supervisory skills
- Health regulations
- Supervisory skills
Certification
- First Aid Certification
- Infection Control Certification
- Crisis, Accident & Emergency Management Training
- Critical Care & Emergency Unit Training
- Hygiene Food Safety
- HACCP
Software
Languages
Arabic
Native language
English
Upper intermediate
B2
Spanish
Elementary
A2
Timeline
Restaurant operations manager
areej el sham LLC
2024.11 - Current
Store supervisor
alsoriyah foodstuff company sole L.L.C
2023.09 - 2024.10
Business partner
El Amer Group
2021.02 - 2023.08
Sales Supervisor
Carrefour
2017.07 - 2020.09
Customer Service Representative
El Nasr Company
2015.01 - 2017.05
Diploma - Industrial Electronics
Industrial Technical Schools
Diploma of Higher Education - Nursing
Fly High Academy for Nursing