Ahmed Ashour
Hydra Village
Summary
Experienced and dedicated hospitality professional with over 14 years of comprehensive experience in high-paced airport environments and premium customer service roles. Proven track record in managing staff, delivering exceptional service to VIP guests, and handling complex operational tasks. Adept at overseeing lounge operations, ensuring top-tier guest satisfaction, and leading a team of 6-12 staff members. Looking to leverage extensive background in airport services and team management as a Lounge Supervisor at Abu Dhabi Airport.
Overview
17
17
years of professional experience
Work History
Visa Administrator
Etihad Airways
Abu Dhabi
04.2018 - Current
- Managing visa applications and liaising with UAE immigration services, ensuring efficient processing and approval
- Providing high-level assistance to guests with emergency visa requests and handling various inquiries via phone and email
- Prepared insightful reports for the Government Relations Management Team to support strategic decisions.
Airport Ticketing Agent
Etihad Airways
Abu Dhabi
10.2016 - 03.2018
- Delivered outstanding customer service in daily and irregular operations, managing booking, and reissuing of tickets
- Acted as a brand ambassador, upselling products to enhance revenue and ensure a seamless guest experience
- Led shift teams, handled cash transactions, and resolved live issues to maintain operational efficiency.
Airport Guest Service Agent
Etihad Airways
Abu Dhabi
01.2014 - 09.2016
- Provided exemplary service to guests, including VIPs, throughout check-in, transit, and arrival processes
- Verified travel documents, completed check-in procedures, and managed seating arrangements to enhance guest comfort
- Ensured exceptional care for guests traveling with infants and children, contributing to a memorable experience.
Contact Centre Agent
Etihad Airways
Abu Dhabi
10.2010 - 12.2013
- Managed booking, rebooking, cancellations, and refunds while promoting the Etihad Guest Program and ancillary services
- Proactively communicated with guests about disruptions or cancellations, ensuring a smooth resolution
- Coordinated with other departments to manage special requests and provided detailed information on available services.
Front Desk Team Leader
Intercontinental Hotels Group (IHG)
Hurghada
06.2007 - 02.2010
- Supervised front desk operations, leading a team to deliver exceptional guest service and handle all guest-related queries
- Ensured efficient check-in and check-out processes, managed guest feedback, and addressed any issues promptly.
Education
Bachelor's degree - English Literature
Menoufia University
Skills
VIP Service Management
Timeline
Visa Administrator
Etihad Airways
04.2018 - Current
Airport Ticketing Agent
Etihad Airways
10.2016 - 03.2018
Airport Guest Service Agent
Etihad Airways
01.2014 - 09.2016
Contact Centre Agent
Etihad Airways
10.2010 - 12.2013
Front Desk Team Leader
Intercontinental Hotels Group (IHG)
06.2007 - 02.2010
Bachelor's degree - English Literature
Menoufia University
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