Ahmed Atef
dubai,UAE
Summary
Accomplished professional with extensive expertise in production tools mastery, cost reduction and efficiency, and financial reporting. Proven track record in customer relationship management and leadership development. Adept at tour planning, travel arrangements coordination, and experienced with booking systems. Known for remaining calm under pressure while delivering exceptional results.
Overview
10
10
years of professional experience
2021
2021
years of post-secondary education
Work History
Operations manager
Desert Rose Adventure
Dubai, UAE
06.2023 - Current
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Reduced overhead costs through efficient resource allocation and budget management.
- Led teams to achieve business objectives on time and within budget constraints.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Negotiated contracts with airlines, hotels, car rental companies for the benefit of the client's budget constraint for best pricing.
- Negotiated group rates with airlines to afford clients better deals.
Travel sales consultant
Sky Life Holidays
Dubai, UAE
03.2022 - 06.2023
- Designed bespoke holiday packages for creating unforgettable experiences.
- Managed a high volume of calls calmly under pressure.
- Promoted holiday packages on different platforms to increase visibility.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
Ticketing manager
One-way Tours
El-Mansoura, Egypt
04.2019 - 03.2023
- Coordinated training sessions for staff upskilling.
- Issuing tickets and refunds with advanced Amadeus knowledge.
- Used GDS to plan and sell airline tickets and other travel services according to client needs.
- Achieved repeat business through successful project and client management.
- Managing refund and reissue on Amadeus system.
Tathkara
Customer service agent
Cairo, Egypt
05.2015 - 02.2019
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Managed high volume of inbound calls, ensuring swift response times.
- Used persuasive selling techniques to promote company products and services successfully.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
Education
Bachelor's degree - Faculty of language and translation, English Islamic department.
Al-Azhar university
CairoSkills
- Production tools mastery
- Cost reduction and efficiency
- Financial reporting
- Customer relationship management
- Leadership development
- Tour planning expertise
- Travel arrangements coordination
- Experience with booking systems
- Calm under pressure
Languages
Arabic
Native
English
Fluent
French
Beginner
Timeline
Operations manager
Desert Rose Adventure
06.2023 - Current
Travel sales consultant
Sky Life Holidays
03.2022 - 06.2023
Ticketing manager
One-way Tours
04.2019 - 03.2023
Tathkara
Customer service agent
05.2015 - 02.2019
Bachelor's degree - Faculty of language and translation, English Islamic department.
Al-Azhar university
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