Ahmed Awaad
Program Manager
Dubai
Summary
Digital Transformation & Program Management Seasoned leader of Digital Transformation with focus extending the emerging Technologies and data science, articulating a strategic technology vision for organizations to deliver key business outcomes. Expert in technology Program management ,Procurement & Vendor Management, Process & Risk management and integration management with support management, methodical decision making.
Industry Experience - Banking & transportation & Smart City
Overview
18
18
years of professional experience
7
7
years of post-secondary education
14
14
Certifications
Work History
Operations Manager
Roads and Transport Authority
Dubai
06.2022 - Current
- Strategy and Corporate Governance Sector for RTA Managing Strategic Vision of RTA - Transportation Planning, Monitoring Network Operations ,
- Legislation , Strategic Direction for RTA with respect to Investments, Assets, Transportation Planning and Monitoring, Risk Management, Crisis and Business
- Continuity , Environmental Management and Sustainability
- Overall responsibility for planning, developing, managing and achieving performances and ensures ECCD is performing expected role effictivly in collaboration and integration with operational control centers (OCCs) in RTA and in coordination with partners and government entities (such as Dubai Police, Dubai Ambulance Services, Dubai Civil Defense)
- Leadership - Lead Command Control Centre Operations Team for RTA network monitoring, Incident, Crisis Management , Strategic
- Event Management, Centre of Excellence, Operational Monitoring, governance and Performance Management of all RTA control
- Centers
- Developed & Implemented technologies improved business performance and helped measuring compliance to plans & KPI's
- Critical contributor to RTA events and crises management and adhere to RTA business continuity and crisis management policies and procedures
- Ensure effective coordination between Event Management (RTA Event Management Committee) & Crisis Management functions of RTA
- Actively contributes to alignment of Operations with important dimensions of RTA, including but not limited to, Strategy alignment and ECCD Roadmap, Innovation, Business Stakeholder Relationships, ECCD Functions, Programs and Projects
- Demonstrated ability to navigate between business and technical domains of a software implementation project, providing leadership in both areas
- Act as SME for Technology Transfer and Refresh program of Department
- Establish & Activate partnership & Center of excellence within Enterprise command control Department
- Budget and Manpower - AED12.8 Million for Operations and a Team of 38 Staff shaped strategy and roadmap of the Department to lead OCC developments and maturity plans
- Accomplishments - Enabled Stakeholder Partnerships with UITP, Dubai Airports, Operational dashboards for New Year, FIFA ,
- EXPO2020, Delivered Strategic KPI to measure OCC performance , developed new governance framework for OCC
Program Manager
Roads and Transport Authority
Dubai
08.2019 - 06.2022
- CTSS is the centralized department in RTA delivering the Technology requirements and leads the Digital Transformation across RTA
- Managed and Delivered end to end Technology Programmes for RTA - multi million program from Concept to infrastructure commissioning and delivery to end users Such as - Enterprise Command and Control Centre for RTA which is the high tech innovative control center for RTA network monitoring and was nerve hub for EXPO2020 Transport Delivery
- Outstanding programme Management delivery by formulating effective programme strategy ,risk management, Resource
- Management, Stakeholder Management, Budget adherence and Commerciality for RTA
- Experienced in management of Multiple vendors and onsite team in an agile manner to deliver on time project milestones
- Design & Architecture for complete ITS & technology solution with multi vendors (50)
- Budget planning and expenditure for Projects ensuring no variations
- Delivered technology applications at an Enterprise scale including Big Data analytics, digital twin, messaging services – Kafka, TIBCO,
- ETL and data analytics in real time
- Experience of leading, motivating and driving multi discipline teams of technical engineers to deliver optimized business requirements for RTA
- Strong technical, commercial, and contractual background with proven capability to innovate, motivate and issue resolution, integrated realtime and historical analytics for Data and Video
- Budget and Manpower Control - 10 Million and a Technical Team of 15 Developers
- Accomplishments : Next Generation ITS (Intelligent Transport Systems) for a state-of-art center Delivered new technology applications to re-platform legacy technologies while leveraging low-code technologies in a low-code environment/ Led development of data pipelines to integrate with internal and external agencies for real time and historical data transactions/
- Conceptualized data monetization and pitched the concepts to global technology leaders and oversaw the POC/ Led innovation for the Center of Excellence to leverage existing technologies, new start-ups to build on the data lakes, open-source products in a collaborative manner , Developed & delivered and managed 200 Million plus program and developments to support Expo working with more than 50 vendors and very complex integrated systems.
Projects Manager
PACC Mideast Data Systems
Abu Dhabi
06.2011 - 05.2014
- Managed ICT projects, application projects and integration projects for multiple semi-government and private clients in banking and hospitality sector
- Managed flagship projects and multi-million projects while handling of major accounts
- Worked as a Complete Consultant advisor with IT governance Cobit Standards, Networking solutions' Distribution, Design & Presales support
- Handling signing and maintaining Service Level Agreements & supports Prepared RFPs, bid proposals, contracts, scope of work reports and other documentation for projects and associated efforts
- Design & implementation & supervision of Telecommunication projects
- Ensures uninterrupted access to all Voice & Data telecommunication services and features
- Coordinate upgrade schedules with internal or external programmers
- Applies best practices in quantifying ROI for new applications and technologies
AVP & Service Delivery Manager
Mashreq Bank
Dubai
06.2007 - 06.2011
- Budget planning and infrastructure solutions designing & responsible for infrastructure budgeting and planning, enhancing the communication services (LAN, WAN and Voice)
- Responsible for managing head groups expectation meeting budget and deadlines for projects, problem management and handling, ensuring change control process
- Responsible for designing full high availability and ensure 99.999% availability up time
- Responsible for designing DR main site to have all the voice and network services up in case of DR situation
- Implemented Preventive of maintenance for all the Branches PBX, Main site, voice recorders and video conference infrastructure
- Responsible for the relation with the support vendors, ensuring having support contract for all the voice equipment through application of the best practices in quantifying ROI for new applications and technologies
- Design, plan and implement all Voice & Data related processes and procedures and ensures regular updates and up-keeping and
- Managing Enterprise call center of the CC6 Nortel Contact Center for 1000 agents & receiving 15000 calls per day
- Managing the relation with more than 15 main vendors along with the contractors
- Planning, designing unified communication as video conference, one number & UC
- Generate working configurations & deliver successful deployments within communicated timeframes
- Managing integration between Cisco and Nortel platforms
- Planning for new sites, designing & selecting vendor
- Support +70 sites with more than 4000 Cisco and Nortel Phones
Data Network and Security Administrator
VISA
Cairo
01.2005 - 05.2007
- Responsible for the Connection between my company & our clients Wan (frame relay, PPP) Dial Up Connection (Router, & Access
- Server Configuration)
- Responsible for Application Server (Citrix installation, Configuring & Monitoring), Server Storage (HP EVA Storage, Clustering
- System), Disaster recovery planning & hardware configurations
- Responsible for Cisco Call Manager installation & implementation (V3.3/4.0(1)/4.0(2)), Cisco Call Unity Installation & Implementation
- Installation support for Voice Gateway IPT configuration & installation (Cisco Router Voice Configurations 2900 Series 3000 Series, 7000 Series)
- Installed and Managed VPN Connections (Router to Router, PIX to Router, PIX to Watch Guard) Firewall Configurations (PIX, Watch
- Guard) for the organization.
Education
Bachelor of Science - - ELECTRONICS & COMMUNICATION
Higher Technological Institute
Cairo 01.1999 - 09.2004
CERTIFIED NORTEL CONTACT CENTER ADMINISTRATION 920-163 - Contact Center Certified
Nortel
DubaiPMP - PMP
PMI
USAITIL Service Strategy - ITIL Services
ITIL
USASome College (No Degree) - Information Technology
De Mont Fort University
Leicester City 09.2003 - 08.2004
Skills
Management information systems
undefinedCertification
ITIL Standards Agile Methodologies Program Management Transport Technologies Big Data
Additional Information
- Achievements/Tasks Achievements/Tasks Achievements/Tasks
Timeline
Operations Manager
Roads and Transport Authority
06.2022 - Current
Program Manager
Roads and Transport Authority
08.2019 - 06.2022
Projects Manager
PACC Mideast Data Systems
06.2011 - 05.2014
AVP & Service Delivery Manager
Mashreq Bank
06.2007 - 06.2011
Data Network and Security Administrator
VISA
01.2005 - 05.2007
Some College (No Degree) - Information Technology
De Mont Fort University
09.2003 - 08.2004
Bachelor of Science - - ELECTRONICS & COMMUNICATION
Higher Technological Institute
01.1999 - 09.2004
CERTIFIED NORTEL CONTACT CENTER ADMINISTRATION 920-163 - Contact Center Certified
Nortel
PMP - PMP
PMI
ITIL Service Strategy - ITIL Services
ITIL
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