Ahmed Azzam

sales

• Participating with Sales team members in generating and exceeding allocated sales target through high-selling techniques.
• Achieve and exceed individual sales target and store KPI.
• Focusing on generating new customers to build huge customer database.
• Engage and enhance productivity through upselling, cross selling and multiple selling for all products categories to increase average transaction value
• Increasing brand commercial objectives by 25% every year
• Providing exceptional guest experience as per brand guidelines align with delivering positive brand reputation.
• Handle all customer questions, complaints, and feedback to improve satisfaction and customer retain.
• Follow up with customers after-sale to Ensure product meets their expectations and build solid relationship that turns single transaction into long-term partnership.
• Contributing and collaborating with sales team member to Achieve and exceed brand commercial goals whether monthly or annual.

customer experience

• Helping clients to develop and enhance their professional and personal image through Providing exceptional customer experience.
• Providing exceptional experience on floor reflecting reputation and message of brand .
• Commit to have excellent product knowledge to deliver exceptional service, ensuring customers receive precise, accurate, and insightful information at every touchpoint.

customer management and CRM

• Manage customer service quality to meet customer expectations by offering professional customer service.
• Creating huge database for every clients to turn from waking to loyal clients.
• Collecting data on customer behavior, top sellers, and slow-moving products which will be key input for business reviews.
• Drive and approach client relationships within omnichannel.

Merchandising and stock mangment

• Maintain and implement high standards of Visual Merchandising as per brand guidelines.
• Follow visual merchandising guidelines ( window display, mannequins, table setups, and zoning) to Ensure store looks on brand and be attractive.
• Ensure key products are well displayed, correctly priced and on spot.
• Monitor stock on floor, restock from back office and flag low or fast moving items to avoid any sales missing opportunity.

operation and administration support

• Provide pre-buying feedback on products when required.
• Assisting Manager with cycle count and spot-checks to Ensure physical stock matches digital records.
• Providing comprehensive operational and administrative support by overseeing inventory accuracy, leading boutique opening/closing protocols, and utilizing data-driven insights to assist Store Manager in stock forecasting and shrinkage reduction.
• Oversee daily and monthly store operations and back office during absence of manger

• Drive sales and ensure that sales targets are exceeded.
• Provide clients with unique experience in store.
• Ensure customer data is properly captured for marketing team requirements.
• Engage in upselling, cross-selling, and multiple selling for all products and categories.
• Meet and exceed client’s expectations.
• Increasing brand sales by 10%
• Ensure high level of customer satisfaction through excellent sales service.
• Be great ambassador of brand and group.
• Provide pre-buying feedback on products.
• Reflect image of brand and enjoyment of customer through journey into store.
• Providing exceptional guest experience as per brand guidelines aligns with delivering positive brand reputation.
• Developed and maintained strong relationships with clients to enhance customer loyalty.
• Delivered product presentations and demonstrations to potential clients, showcasing unique features and benefits.
• Managed client accounts and ensured timely follow-up on inquiries to maintain high levels of customer satisfaction.

• Working as skin care Consultant, perfume, and cosmetics in many luxury brands like Christian Dior, Fendi, Orlane, and Givenchy.
• Achieving target allocated to store and business goals.
• Making lists of purchases, sales, and inventory, as well as ensuring quality of goods.
• Attending lot of seminars and training in many brands to have more experience and elevate skills.
• Welcome and advise customers and provide best customer service.
• Consult with clients to discuss their skincare concerns.
• Recommending products that fit client's needs and budget.
• Educating clients on how to use cosmetics and skin care products.
• (for skin care, fragrances, and cosmetics)