Ahmed Badr
Summary
Skilled Business Development leader offering 7 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
11
11
years of professional experience
Work History
Operation officer
Gulf Badr Group
Cairo, Egypt
01.2013 - 01.2015
- Establish and supervise line Vessels during crossing
- Egyptian Regional waters, Contacting Egyptian
- Competent Government agencies
- Dealing with Red Sea Ports Authority due to complete vessel documents and registration
- Observe vessels docking at seaports and container logistic operations
- Increased response to unit reports and challenged management to quickly respond to and act on reports
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Managed internal operational standards and productivity targets
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Implemented processes that simplified procedures and reduced average processing time.
Senior Operation Manager
Go Faster, Innovative Solutions
Cairo, Egypt
01.2015 - 01.2017
- Develop and implement operational strategies, goals, and initiatives aligned with the company's overall objectives
- Collaborate with senior leadership to define key performance indicators (KPIs) and establish performance metrics to measure operational effectiveness and efficiency
- Conduct regular analysis of operational processes and identify opportunities for improvement, cost reduction, and increased productivity
- Drive continuous process improvement initiatives to streamline operations, enhance quality, and optimize resource allocation
- Provide leadership, mentorship, and guidance to a team of operational professionals, fostering a culture of high performance and collaboration
- Identify training and development needs, and implement programs to enhance the skill sets and capabilities of operational team members
- Foster a positive work environment that promotes employee engagement, teamwork, and a customer-centric mindset
- Collaborate closely with other departments, such as finance, human resources, sales, and marketing, to ensure seamless coordination and alignment of operational activities
- Partner with key stakeholders to develop and implement cross-functional processes and initiatives to drive efficiency, improve communication, and enhance customer satisfaction
- Act as a liaison between operational teams and senior management, providing regular updates, insights, and recommendations on operational performance
- Establish robust reporting mechanisms to monitor operational performance against key metrics and targets
- Analyze operational data and trends, identify areas of improvement, and develop actionable insights and recommendations
- Prepare and present regular operational reports to senior management, highlighting achievements, challenges, and proposed solutions
- Develop and implement risk management strategies to identify and mitigate operational risks
- Ensure compliance with industry regulations, internal policies, and best practices in operational management
- Collaborate with legal and compliance teams to stay updated on regulatory changes and implement necessary measures
- Evaluate and implement technology solutions and systems to streamline operations, improve efficiency, and enhance data accuracy
- Identify opportunities to leverage automation and digital tools to optimize operational processes
- Collaborate with IT teams to prioritize and execute system enhancements and upgrades.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Prepared documents for internal and external audits.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Sales Operation Manager
PrivSec For Security
Cairo, Egypt
01.2017 - 05.2020
- Evaluate and enhance sales processes, from lead generation to deal closure, to streamline operations, improve efficiency, and minimize bottlenecks
- Identify areas for improvement and implement solutions to enhance productivity, sales cycle effectiveness, and overall sales performance
- Develop and maintain sales playbooks, guidelines, and standard operating procedures (SOPs) to ensure consistent execution across the sales team
- Analyze sales data, performance metrics, and key performance indicators (KPIs) to derive actionable insights and identify trends and opportunities
- Create regular sales reports and dashboards to provide visibility into sales performance, pipeline health, and revenue forecasting
- Collaborate with stakeholders to develop data- driven strategies and sales forecasting models to drive accurate revenue projections and inform business decisions
- Collaborate with sales leadership to develop sales strategies, territory management plans, and quota allocation methodologies to drive revenue growth
- Conduct market research and competitor analysis to identify emerging trends, competitive advantages, and potential sales opportunities
- Assist in defining pricing strategies, sales promotions, and incentive programs to incentivize the sales team and drive revenue targets
- Foster strong relationships and collaborate with various departments, including marketing, finance, customer success, and operations, to ensure alignment and effective communication
- Partner with the marketing team to optimize lead generation efforts, enhance lead quality, and ensure smooth handover of leads to the sales team
- Work closely with finance and operations teams to streamline sales forecasting, deal approvals, and order management processes
- Evaluate and implement sales enablement tools
- CRM systems, and other sales technologies to enhance productivity, data accuracy, and sales process automation
- Provide training and support sales team on effective utilization of sales tools and systems, ensuring adoption and maximizing their impact
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Increased sales volume and expanded product line to new retailers, warehouse clubs, and natural food chains
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Boosted marketing, reviewed pricing strategies, and expanded distribution channels to increase sales revenue
- Organized promotional events and interacted with the community to increase sales volume
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
Business Development Manager
Global Reach Portal Services
Abu Dhabi, UAE
01.2020 - Current
- Responsible about manage and upgrading partnerships with every single Money Exchange
- House, and Bank in the Middle East
- Dealing with central banks in the middle east
- Handle and solve customer problems on any level (B2B)
- Establishes policies and procedures that align with the organization's overall goals and objectives
- Plan long-term financial goals for facility business
- Running a business and supervising work traffic
- Support in some technical issues if needed
- Assisted clients in understanding their available options and helped them select the right service that can amplify their business
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Lead focus groups to evaluate customer drivers for service offerings, service experience, and brand awareness
- Manage distributor/end-user relationships in all accounts maintaining focus on emerging Money transfer segments
- Cultivate new business partnerships and deepen existing relationships to drive business, support community outreach, and achieve sales objectives
- Lead and manage large RFP responses to ensure corporate objectives for profitability, sustainability, and operational delivery objectives are met
- Develop trusting, lucrative business relationships with key decision-makers as a proponent of Money transfer technology integration initiatives
- English
- Upper intermediate
- Negotiate and contract with Banks, MTOs, and money exchange houses
- Deliver strategic partnerships and acquisitions that support enterprise business strategy, moving opportunities from concept to market testing and business integration
- Develop and implement effective sales, marketing, and business development plans, including the acquisition and integration of market database
- Establish business arrangements in UK, UAE, Saudi
- Arabia, Indonesia, Kingdom of Bahrain, Kuwait
- Qatar, and Jordon
- Ensure that privacy terms protect customer data and verify that all customer data collect by and for the company remains confidential
- Transform poor-volume distributors into successful growing partners, through developing market analysis plans and participating in their execution
- Negotiated and closed long-term agreements with new clients in assigned territory
- Established relationships with key decision-makers within the customer's organization to promote growth and retention
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
Bachelor of Business Administration - Management Information Systems
El-Shorouk Academy
Cairo, Egypt07.2014
Skills
- Antivirus operation
- Firewall operation
- Microsoft Office
- Web Design
- Cold Calling
- Cost Management
- Coaching and Mentoring
- Operational Efficiency
- Market Penetration
- Goals and Performance
- Sales Quota Management
- Sales Leadership
- ERP (Enterprise Resource Planning) Software
- Business Objective Analysis
- Business Planning
- Negotiation
- Account Management
- Contract Negotiation Expertise
- Verbal and Written Communication
- Business Intelligence and Analysis
- Enterprise Sales
- Vendor Management
- Strategic Business Planning
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development Manager
Global Reach Portal Services
01.2020 - Current
Sales Operation Manager
PrivSec For Security
01.2017 - 05.2020
Senior Operation Manager
Go Faster, Innovative Solutions
01.2015 - 01.2017
Operation officer
Gulf Badr Group
01.2013 - 01.2015
Bachelor of Business Administration - Management Information Systems
El-Shorouk Academy