Summary
Overview
Work History
Education
Skills
References
LANGUAGES
Timeline
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AHMED BAGHOUTH

Dubai

Summary

Dynamic and accomplished Assistant Manager in Private Banking Operations and Wealth Management Middle Office with over 8 years of experience at Emirates NBD. Adept at leading operational teams, ensuring end-to-end client onboarding, compliance, and service excellence for high-net-worth individuals. Skilled in digital platform management, regulatory adherence, and strategic operational improvements. Proven track record in enhancing team performance, optimizing workflows, and maintaining high client satisfaction.

Overview

9
9
years of professional experience

Work History

Assistant Manager – Private Banking Operations

Emirates NBD
05.2024 - Current
  • - Lead a team of 5 professionals in delivering operational support for high-net-worth private banking clients.
  • - Oversee CASA and portfolio account onboarding, ensuring regulatory and policy compliance.
  • - Liaise with front office, compliance, and IT teams to support seamless service delivery.
  • - Spearhead process improvements and automation for operational efficiency.
  • - Monitor day-to-day middle office tasks including trade support, documentation, and settlements.
  • - Provide mentorship and performance oversight to junior staff while upholding client service standards.
  • - Support coordination and administration for IPO participation and client instructions.
  • - Ensure adherence to audit and risk controls across all private banking workflows.

Assistant Manager – Wealth Management Operations & Middle Office

Emirates NBD
01.2023 - 04.2024
  • - Managed investment operations for private and priority clients, including account setup, reconciliation, and reporting.
  • - Directed the Emirates Islamic Digital Wealth Platform project through testing and implementation.
  • - Ensured end-to-end compliance on all onboarding and transactional activities.
  • - Enabled client engagement in IPOs and coordinated account adjustments.
  • - Collaborated with stakeholders to enhance system functionalities and client journey.
  • - Enhanced operational KPIs including turnaround time and accuracy.

Specialist – Investment Operations & Middle Office

Emirates NBD
01.2022 - 01.2023
  • - Provided operational and middle-office support for investment and private banking clients, ensuring seamless execution of account activities, reconciliations, and reporting.
  • - Coordinated with front office and compliance teams to maintain regulatory standards while supporting client engagement in IPOs and portfolio transactions.
  • - Assisted in streamlining processes and system enhancements to improve accuracy, turnaround times, and overall client service delivery.

Senior Service Ambassador

Emirates NBD
01.2018 - 01.2022
  • - Served as the first point of contact for priority and private banking clients, delivering high-quality service across a wide range of banking needs.
  • - Handled complex service requests, resolved client issues promptly, and ensured smooth execution of account and transactional activities.
  • - Supported relationship managers by managing client documentation, coordinating with back-office teams, and maintaining compliance with bank policies.
  • - Built strong client relationships through responsiveness, accuracy, and a solutions-oriented approach.

Processing Administrator

Emirates NBD
01.2017 - 01.2018
  • - Handled day-to-day processing of client transactions and account-related requests with accuracy and efficiency.
  • - Ensured compliance with internal controls and regulatory standards while supporting documentation, data entry, and reconciliations.
  • - Coordinated with service teams to resolve discrepancies and maintain smooth operational workflows.
  • - Developed a strong foundation in banking operations, attention to detail, and client service excellence.

Education

Bachelor - International Business Administration

United States International University – Africa
01.2017

Skills

  • - Private Banking Operations
  • - Middle Office Management
  • - Team Leadership (Leading a team of 5)
  • - Compliance & Regulatory Controls
  • - Digital Wealth Platforms
  • - Client Onboarding & Servicing
  • - Project Management
  • - Risk Management
  • - Trade & IPO Coordination
  • - Technology Proficiency: Bloomberg, Reuters, internal banking systems

References

To be provided upon request

LANGUAGES

Arabic – Fluent
English – Fluent
Swahili – Fluent

Timeline

Assistant Manager – Private Banking Operations

Emirates NBD
05.2024 - Current

Assistant Manager – Wealth Management Operations & Middle Office

Emirates NBD
01.2023 - 04.2024

Specialist – Investment Operations & Middle Office

Emirates NBD
01.2022 - 01.2023

Senior Service Ambassador

Emirates NBD
01.2018 - 01.2022

Processing Administrator

Emirates NBD
01.2017 - 01.2018

Bachelor - International Business Administration

United States International University – Africa
AHMED BAGHOUTH