AHMED BAGHOUTH
Dubai
Summary
Dynamic and accomplished Assistant Manager in Private Banking Operations and Wealth Management Middle Office with over 8 years of experience at Emirates NBD. Adept at leading operational teams, ensuring end-to-end client onboarding, compliance, and service excellence for high-net-worth individuals. Skilled in digital platform management, regulatory adherence, and strategic operational improvements. Proven track record in enhancing team performance, optimizing workflows, and maintaining high client satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Manager – Private Banking Operations
Emirates NBD
05.2024 - Current
- - Lead a team of 5 professionals in delivering operational support for high-net-worth private banking clients.
- - Oversee CASA and portfolio account onboarding, ensuring regulatory and policy compliance.
- - Liaise with front office, compliance, and IT teams to support seamless service delivery.
- - Spearhead process improvements and automation for operational efficiency.
- - Monitor day-to-day middle office tasks including trade support, documentation, and settlements.
- - Provide mentorship and performance oversight to junior staff while upholding client service standards.
- - Support coordination and administration for IPO participation and client instructions.
- - Ensure adherence to audit and risk controls across all private banking workflows.
Assistant Manager – Wealth Management Operations & Middle Office
Emirates NBD
01.2023 - 04.2024
- - Managed investment operations for private and priority clients, including account setup, reconciliation, and reporting.
- - Directed the Emirates Islamic Digital Wealth Platform project through testing and implementation.
- - Ensured end-to-end compliance on all onboarding and transactional activities.
- - Enabled client engagement in IPOs and coordinated account adjustments.
- - Collaborated with stakeholders to enhance system functionalities and client journey.
- - Enhanced operational KPIs including turnaround time and accuracy.
Specialist – Investment Operations & Middle Office
Emirates NBD
01.2022 - 01.2023
- - Provided operational and middle-office support for investment and private banking clients, ensuring seamless execution of account activities, reconciliations, and reporting.
- - Coordinated with front office and compliance teams to maintain regulatory standards while supporting client engagement in IPOs and portfolio transactions.
- - Assisted in streamlining processes and system enhancements to improve accuracy, turnaround times, and overall client service delivery.
Senior Service Ambassador
Emirates NBD
01.2018 - 01.2022
- - Served as the first point of contact for priority and private banking clients, delivering high-quality service across a wide range of banking needs.
- - Handled complex service requests, resolved client issues promptly, and ensured smooth execution of account and transactional activities.
- - Supported relationship managers by managing client documentation, coordinating with back-office teams, and maintaining compliance with bank policies.
- - Built strong client relationships through responsiveness, accuracy, and a solutions-oriented approach.
Processing Administrator
Emirates NBD
01.2017 - 01.2018
- - Handled day-to-day processing of client transactions and account-related requests with accuracy and efficiency.
- - Ensured compliance with internal controls and regulatory standards while supporting documentation, data entry, and reconciliations.
- - Coordinated with service teams to resolve discrepancies and maintain smooth operational workflows.
- - Developed a strong foundation in banking operations, attention to detail, and client service excellence.
Education
Bachelor - International Business Administration
United States International University – Africa
01.2017
Skills
- - Private Banking Operations
- - Middle Office Management
- - Team Leadership (Leading a team of 5)
- - Compliance & Regulatory Controls
- - Digital Wealth Platforms
- - Client Onboarding & Servicing
- - Project Management
- - Risk Management
- - Trade & IPO Coordination
- - Technology Proficiency: Bloomberg, Reuters, internal banking systems
References
To be provided upon request
LANGUAGES
Arabic – Fluent
English – Fluent
Swahili – Fluent
Timeline
Assistant Manager – Private Banking Operations
Emirates NBD
05.2024 - Current
Assistant Manager – Wealth Management Operations & Middle Office
Emirates NBD
01.2023 - 04.2024
Specialist – Investment Operations & Middle Office
Emirates NBD
01.2022 - 01.2023
Senior Service Ambassador
Emirates NBD
01.2018 - 01.2022
Processing Administrator
Emirates NBD
01.2017 - 01.2018
Bachelor - International Business Administration
United States International University – Africa