AHMED BEHIRI
Dubai
Summary
Accomplished Store Manager with extensive experience in retail management, including roles as Assistant Store Manager and Team Leader at IPAY For All (Du Franchise). Proven track record in developing business strategies, driving sales performance, and ensuring high levels of customer satisfaction. Expertise in CRM systems, inventory management, and team leadership. Adept at resolving customer issues, conducting performance appraisals, and maintaining compliance with company policies. Career goal: to leverage extensive retail management experience to drive operational excellence and profitability in a dynamic retail environment.
Overview
19
19
years of professional experience
Work History
Retail Store Sales Manager
IPAY For all (Du Franchise)
01.2020 - Current
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
- Develop business strategies to raise customers pool, expand store traffic, and optimize profitability
- Ensure high levels of customer satisfaction through excellent services
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovation ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (Complains, Grievances etc.)
Assistant Store Sales Manager.
IPAY For All (Du Franchise)
02.2015 - 12.2019
- Assist in managing day-to-day store operations, ensuring functioning
- Ensured adherence to company policies for sustained operational excellence
- Achieved sales growth via targeted promotions
- Maintain high standards of customer assistance
- Resolve customer inquiries and complaints efficiently
- Supervised, trained, and mentored sales associates to enhance team performance
- Coordinate scheduling for staff
- Reviewed employee achievements with guidance for enhancement
- Managed inventory control activities, overseeing stock counts and replenishment
- Assisted in preparing and analyzing sales reports to identify growth opportunities
- Ensured accuracy in tracking sales, stock levels, and workforce efficiency
- Maintain cleanliness and organization of the store environment
Du Store Team Leader.
IPAY For All (Du Franchise)
03.2011 - 01.2015
- Supervise, motivate, and develop a team of sales associates
- Conduct regular performance evaluations and provide constructive feedback
- Drive sales by implementing effective merchandising and promotional strategies
- Set individual and team sales targets, monitoring progress and adjusting strategies as needed
- Ensure all customers receive exceptional service and support
- Resolve customer issues and complaints in a timely and professional manner
- Assist in managing inventory levels and conducting regular stock checks
- Ensure the store is well-stocked and organized, with appropriate product displays
- Ensure compliance with company policies and procedures, including safety standards
- Assist with scheduling, payroll, and other administrative tasks as required
- Provide regular reports on sales performance, inventory, and team productivity to the Store Manager
Assistant Manager
Future Treasure Co, L.L.C
01.2009 - 02.2011
- Monitors customer demand, sales, goods produced and/or services delivered
- Help develop new products and services through research, customer feedback and other methods of information gathering
- Implementation of communication strategies, such as advertising campaigns, to attract customers
- Help in preparation of marketing plans
- Assists on device pricing and special deals for goods and services
- Analyzes customers' feedback and monitors customer satisfaction
- Offers the clients the best service and resolve their complaints
- Cooperates with subordinates to perform duties professionally
- Working hard to achieve the full satisfaction of the customers by giving them the best training on device
Retail Sales Executive
Lifestyle LANDMARK GROUP
02.2006 - 12.2008
- Selling products such as Home Décor, Home Fragrance, and Bath & Beauty
- Answers phones and respond to customer's requests
- Exceeded expected performance metrics each month
- Interact with customers and provides information about products or services
- Help the customer to decide what product or service would be suitable for their needs
- Transfers customer calls to appropriate staff
Education
Bachelor of Science - Social Services
Hight Institute of Social Service
Egypt 11.1999
Skills
- CRM (SIEBLE7) System
- BSCS System
- Win Cash System
- Leadership and Team Management
- Customer Services Excellent
- Inventory Management
- Problem - Solving and Decision Making
- Scheduling Employees
- Warehouse Management System Operation
- Team Building Skills
- POS System Operation
- Team Motivation
- Retail Software Usage
- Stock Control Systems
- Microsoft Office Proficiency
- Inventory Management Expertise
Personal Information
- Nationality: Egyptian
- Visa Status: Freelancer
Driving License
UAE - Egypt
Awards
Best Store Manager of DU Twar Center, 03/2018
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Retail Store Sales Manager
IPAY For all (Du Franchise)
01.2020 - Current
Assistant Store Sales Manager.
IPAY For All (Du Franchise)
02.2015 - 12.2019
Du Store Team Leader.
IPAY For All (Du Franchise)
03.2011 - 01.2015
Assistant Manager
Future Treasure Co, L.L.C
01.2009 - 02.2011
Retail Sales Executive
Lifestyle LANDMARK GROUP
02.2006 - 12.2008
Bachelor of Science - Social Services
Hight Institute of Social Service
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