Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
AHMED BELAHMER

AHMED BELAHMER

ABUDHABI,UAE

Summary

I have had extensive work experience in office environments, the costumers service and call center with other many defirent system , giving me varied skills and the ability to work with many different types of people. I believe I could fit easily into your team , I would like to apply for this job with the objective of developing myself, my social life and my career. All of these can be achieved through good teamwork.

Overview

21
21
years of professional experience
3
3
years of post-secondary education

Work history

Dog Trainer and Security guard

Mauqah Technology LLC
Abu Dhabi, UAE
10.2012 - Current
  • Delivered one-on-one training to dogs with behavioral issues for improved socialisation skills.
  • Handled difficult canine behaviors calmly ensuring no harm was inflicted upon self or others present during session.
  • Advised clients on safe practices at home reducing instances of accidents involving their pets.
  • Train dog for harness, security , performance , or obedience , Accustom dog to human voice and contact , Condition dog to respond to commands
  • Train dog according to prescribed standards for show or competition
  • Care and grooming of over 100 dogs in a kennel (training, feeding, grooming, walking ).
  • Protect Palace property and staff by maintaining a safe and secure environment.
  • Observe for signs of crime or disorder and investigate disturbances, Act lawfully in direct defense of life or property,
  • Report in detail any suspicious incidents. Patrol randomly or regularly building and perimeter.
  • Monitor and control access at palace entrances .

Call Center Representative

Webhelp Call Center
Rabat, Morocco
12.2009 - 10.2012
  • Built long-term client relationships through exceptional customer service skills.
  • Utilised multi-line telephone systems for efficient call handling.
  • Facilitated positive customer experiences with attentive service.
  • Assisted in training new staff members, fostering a supportive work environment.
  • Fulfilled administrative duties such as filing, copying and faxing documents when required.
  • Resolved conflicts in a respectful manner, promoting a positive image of the company.
  • Increased client trust by providing accurate product information.
  • Managed and escalated complaints effectively, resulting in positive customer outcomes.
  • Achieved daily performance targets, aiding department progression towards sales goals.

Customer sales advisor

Mobilia
Temara , Morocco
11.2007 - 12.2009
  • Successfully upsold additional products, enhancing overall customer experience.
  • Managed till operations efficiently, reducing the queue time for customers.
  • Collaborated with team members on promotional events yielding higher footfall in the retail outlet.
  • Improved customer satisfaction by providing professional, friendly service.
  • Handled customer complaints for swift resolution.
  • Achieved high sales targets with outstanding product knowledge.
  • Provided after-sales support, ensuring customer loyalty and repeat business.

Manager of Agency

Wana Telecom
Temara , Morocco
01.2007 - 10.2007
  • Supervised project timelines for timely completion.
  • Enforced safety regulations to reduce workplace accidents.
  • Identified growth opportunities through comprehensive market research.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Liaised with suppliers to ensure timely deliveries.
  • Secured new business opportunities with successful networking events.
  • Fostered a positive work environment with regular team-building activities.
  • Led performance reviews, identified areas for improvement.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Management of agency channel team members Planning
    And target setting for the agent sales team
  • Formulating sales strategies for different products and achieving targets
  • Training, motivating and development of team members


Manager of agency

Access Meditel Telecom
Rabat , Morocco
07.2004 - 12.2006
  • Management of agency channel team members Planning
    And target setting for the agent sales team
  • Formulating sales strategies for different products and achieving targets
  • Identified growth opportunities through comprehensive market research.
  • Optimised resource allocation for increased profits.
  • Maintained inventory control, reduced stock shortages.
  • Secured new business opportunities with successful networking events.

Education

Diploma - Accounting

Institut Spécialisé de Technologie Appliquée
Rabat – Morocco
09.1999 - 08.2001

High School Graduate - Experimental Science

Al Imam Al Ghazali
Temara – Morocco
09.1998 - 08.1999

Skills

Cooperating with senior executives – Cross-functional team management experience

Excellent organizational, presentation and multitasking skills
Outstanding written and verbal communication skills
Leadership and charisma
Creative and dynamism and adaptability and sense of communication with team spirit

Management - Project Management - Accounting / Management
Operating systems : Windows – Mac - Office automation software

Languages

English
Intermediate
Arabic
Proficient (C2)
French
Intermediate

Timeline

Dog Trainer and Security guard

Mauqah Technology LLC
10.2012 - Current

Call Center Representative

Webhelp Call Center
12.2009 - 10.2012

Customer sales advisor

Mobilia
11.2007 - 12.2009

Manager of Agency

Wana Telecom
01.2007 - 10.2007

Manager of agency

Access Meditel Telecom
07.2004 - 12.2006

Diploma - Accounting

Institut Spécialisé de Technologie Appliquée
09.1999 - 08.2001

High School Graduate - Experimental Science

Al Imam Al Ghazali
09.1998 - 08.1999

Similar Profiles

Create profile
AHMED BELAHMER