Ahmed Bikhit

• Promoted and sold specialized services to international doctors, facilitating their journey to obtain DHA licenses and connecting them with suitable career opportunities in the UAE.

• Assisted hospitals in sourcing top-tier candidates by matching them with high revenue-generating doctors holding prestigious certifications.

• Built and maintained relationships with key stakeholders in the healthcare industry, both locally and internationally, to drive business growth and foster strategic partnerships.

• Conducted market research to identify potential prospects and tailor service offerings to meet the evolving demands of the healthcare market.

• Negotiated contracts and agreements with both doctors and hospitals, ensuring favorable terms and successful placements.

• Acted as the primary point of contact for customers, ensuring a positive and seamless service experience through prompt response to inquiries and support with policy-related processes.

• Assisted the sales team with sales leads for individual medical insurance policies

• Coordinated with cross-functional teams to align marketing efforts and customer service initiatives, ensuring consistency and quality in service delivery.

• Provided exceptional customer support by addressing policy inquiries, regarding their policy processes such as (surrender or Loan or partial surrender).

• By studying and understanding company products I was successfully able to do proactive retentions to many policy holders.

Follow up communications and personalized service, to maintain and strengthen existing client relationships and increase satisfaction

• Identified opportunities for cross-selling and lead generation, collaborating closely with the other teams to introduce new processes and suggestions for company products.

• Analyzed customer feedback and industry trends to suggest improvements in service delivery.

• Coordinated with internal departments to ensure seamless processing of policy renewals, claims, and customer service escalations.

• Assisted patients in scheduling and managing appointments, ensuring a smooth and efficient healthcare experience.

• Supported healthcare professionals with the licensing process for Dubai, providing clear guidance and facilitating necessary documentation.

• Served as a primary point of contact for inquiries, offering accurate information on appointment procedures and licensing requirements.

• Collaborated with internal teams to streamline processes and resolve any issues related to patient appointments and professional licensing.

• Maintained detailed records of interactions, appointments, and licensing procedures to ensure compliance with regulatory standards.

• Made outbound and received inbound calls to existing and potential customers to promote, sell, and upsell telecommunications products and services.

• Identified customer needs through effective questioning, provided tailored solutions, and presented appropriate service plans and packages.

• Achieved and exceeded monthly sales targets while maintaining high levels of customer satisfaction.

• Assisted customers with inquiries related to billing, service plans, technical issues, and account management, ensuring prompt and accurate resolution.
• Utilized CRM software to update customer records, track interactions, and manage follow-ups for potential leads.

• Handled customer complaints professionally, de-escalating issues and providing appropriate solutions to retain customer loyalty.

• Collaborated with the sales and marketing teams to align promotional strategies and improve customer outreach.

• Maintained up-to-date knowledge of telecommunications products, services, and industry trends to effectively address customer inquiries and competitive comparisons.

• Engaged customers to assess their needs, recommended suitable electronic products, and closed sales to meet and exceed personal and team sales targets.

• Delivered in-depth product demonstrations, explained technical features, and educated customers on product benefits, enhancing purchase confidence.

• Cultivated strong customer relationships to drive repeat business, providing excellent service and post-sale support.

• Handled inventory management, ensured accurate product displays, and maintained a well-organized sales floor.

• Assisted in training new team members on effective sales techniques, product knowledge, and customer service standards.

• Collaborated with management to implement promotional strategies and optimize the store layout to maximize product visibility and sales opportunities.
  
• Processed transactions accurately and handled customer inquiries and complaints professionally.