Ahmed Bin Arshad

Sales Engineer, Brothers Gas, Dubai, UAE.

• Consistently exceeded sales targets, achieving an average of 95% of monthly gross profit targets against the budget.
• Drove significant business expansion by consistently adding an average of two new strategic accounts monthly, specifically growing the client portfolio across the HoReCa industry, property developers, FMCG groups, restaurants, hotels, kitchens, resorts, bakeries, and laundries.
• Maintained a 100% client retention rate through proactive relationship management and exceptional service delivery to a diverse portfolio of key accounts.
• Achieved 25% annual sales quantity growth by consistently adding 5 to 6 metric tons in sales volume monthly.
• Proactively managed revenue streams by monitoring monthly revenue rates per client, effectively mitigating potential shortfalls due to fluctuating sales quantities.
• Spearheaded on-site client visits within assigned territories to identify and assess requirements for LPG bulk and Central Gas Systems, developing tailored proposals for diverse sectors.
• Ensured client compliance and safety by educating and guiding on essential health and safety methods for Central Gas Systems, adhering strictly to government laws and SOPs, (Civil Defense Dubai).
• Provided 24/7 technical support, and promptly responded to emergency calls, ensuring continuous operations and high client satisfaction.
• Contributed to strategic management decisions by preparing and presenting comprehensive weekly and monthly sales reports, managing customer pipelines, and supporting budget forecasting.
• Gained customer acceptance by demonstrating cost reductions and operations improvements.
• Generated new leads through cold calling, social media outreach, and attending industry events.
• Analyzed market trends, competitor performance and product strengths.
• Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.

Guest Services Officer, Transguard (UAE Pavilion)

• Managed and optimized team workflow by meticulously scheduling breaks, tracking attendance, and executing dynamic job rotations, enhancing operational efficiency. Oftenassumed acting Team Leader responsibilities, ensuring seamless continuity of service delivery.
• Delivered exceptional guest experiences by maintaining optimal pavilion capacity, executing precise ticket management, and conducting engaging pavilion tours for a high volume of diverse visitors.
• Streamlined visitor flow and satisfaction by effectively addressing all expo-related inquiries, managing souvenir distribution, and providing crucial assistance with smart queue bookings.
• Provided specialized care and support to VIP guests (PODs) and senior citizens, ensuring inclusive and personalized service delivery.
• Ensured visitor safety and mitigated risks by providing certified first-aid assistance during medical emergencies. Proactively resolved visitor conflicts and collaborated with cross-functional teams to ensure smooth operational execution, and a consistently satisfactory experience.
• Contributed to continuous service improvement by planning and tracking activities designed to enhance overall guest satisfaction.

Associate Product Manager, Rheem Manufacturing LLC, MEA, Dubai.

• Drove product strategy and market penetration by preparing comprehensive market reports, business cases, and managing product pricing, including researching and forecasting future sales.
• Led impactful marketing initiatives, including a one-week product marketing campaign among stakeholders that achieved an 80% response rate, and developed/proofread marketing collateral for successful product launches.
• Spearheaded business development efforts through proactive contractor and consultant outreach, cold calling, and leading customer meetings and negotiations to expand the client base.
• Enhanced sales team efficiency and support by developing and implementing crucial sales tools (e.g., hot water calculation, rebate, compliance, and certification trackers) and conducting product training sessions.
• Optimized data management and reporting via Oracle SKU database maintenance across regions, and developing automated Excel sheets for enhanced data analysis and operational insights.
• Directed web application development and functionality, identifying resource needs, guiding developers, leading test runs, and incorporating feedback to improve digital presence and user experience.
• Recognized for exceptional collaboration with the 'Most Cooperative Employee' award in the marketing department.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Analyzed user behavior data to identify patterns that informed future feature developments or enhancements.
• Facilitated successful product launches through close coordination with marketing, sales, engineering, and support teams.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Reduced production costs by negotiating favorable terms with suppliers and vendors.

• Engaged with legal age smokers, convey brand awareness of PMI products and share feedbacks report, taking 15 mins survey on tablets and rewarding FOC’s

• Events worked for - POPE’S Francis UAE visit, Abu Dhabi Special Olympics, Abu Dhabi sailing club, F1 Racing, managed teams of ushers, ticket staff and way guiders, provided instruction, coaching and motivation to all employees during the shift, assigning duties, managing breaks, reporting check in and check out time, arranging substitutes, distributing electronics as per the role, Reporting faulty equipment’s.

• Handled daily walk-in customers, sales calls, and account management tasks, building relationships with customers to expand the customer base, and enhance loyalty and retention.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Designing and setting up event site, preparing stages and activity halls, supervise lights and Music contractor, managing vendors and designers, managing logistics, arranging Labors

• Supervised three hypermarket orders and delivery, reported stock levels, maintained expiry, improved display, and brought in new orders.
• Developed strong vendor relationships to negotiate better pricing, improving profitability for the company.
• Streamlined merchandise presentation by implementing innovative visual techniques, resulting in increased sales.
• Managed seasonal merchandise transitions smoothly, ensuring timely delivery of fresh inventory while minimizing leftover stock.

• Responsible for the sales and promotion of old, damaged, and missing stock, deciding on promotions and prices, maintaining a logbook of the goods sold, and reporting any damages and returns.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

• Looked after weekly orders & delivery of refrigerated and personal care products, getting orders and clearing invoices as required, Marinating and restocking shelves, List down competitor pricing and reporting