Ahmed Boghdady
Summary
Diligent Operation and Customer Service Team Leader skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers a high level of service in every interaction.
Overview
8
8
years of professional experience
Work History
Operation & Customer Service Team Leader
Ekar Car Rental
2018.11 - Current
- Handling B2B project
- Onboarding / Offboarding fleet
- Handled Day -to-day Workshops contact to follow up regarding the fleet maintenance.
- Used Excel, Google Sheets and builtin Software to keep records of customer interactions, customer accounts, and file documents.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Delivered prompt service to prioritize customer needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Food Service Supervisor
Food Quest
2015.08 - 2018.11
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Tracked food production levels, meal counts, and supply costs.
Education
Bachelor of Arts - Tour Guide Department
South Valley University
Egypt07.2011
Skills
- Technical Support
- Quality Assurance
- Performance Monitoring
- Data Analysis
- Call Center Experience
- MS Office
- Order Fulfillment
- Report Preparation
- Task Prioritization
- Team Management
- Call Center Operations
- Issue and Complaint Resolution
Additional Information
Driving License 2021
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Operation & Customer Service Team Leader
Ekar Car Rental
2018.11 - Current
Food Service Supervisor
Food Quest
2015.08 - 2018.11
Bachelor of Arts - Tour Guide Department
South Valley University
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