With 8 years of experience in the hospitality industry, primarily as a waiter. During this time, I've had the opportunity to work in a variety of settings, including fine dining restaurants, casual cafes, and even hotels. Learned a lot about customer service, communication, and teamwork, and take pride in providing an exceptional experience for each and every guest. Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Hi, I’m
Ahmed Boublouh
cafe manager
Dubai,UAE
Summary
Overview
6
years of professional experience
3
years of post-secondary education
1
Certification
Work history
The UncommonSharjah, UAE
Cafe manager
2023.12 - Current (2 education.years_Label & 6 education.months_Label)
Job overview
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Sourced products locally for improved cost-efficiency and sustainability.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Monitored restaurant performance to identify and implement improvement initiatives.
Mezzanine bar & kitchenDubai, UAE
Assistant manager
2023.04 - 2024.10 (1 education.year_Label & 6 education.months_Label)
Job overview
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Drafted procedural statements and guidelines for company-wide use.
- Oversaw daily operations of the restaurant, including inventory and supply restocking, cash-handling and assisting customers.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
The Green Room, Solutions Leisure GroupDubai, UAE
Assistant Manager
2020.09 - 2023.03 (2 education.years_Label & 6 education.months_Label)
Job overview
- Orchestrated staff scheduling, training, and development; improved productivity and reduced absenteeism
- Monitored FOH staff attendance, ensuring optimal staffing levels and minimizing customer complaints
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Conducted regular equipment inspections, ensuring proper functioning and enhanced equipment uptime
- Designed and implemented training to further develop staff based on business goals.
- Administered safety checks and trained staff on safety protocols
- Collaborated with management to develop and execute marketing strategies for increased sales and revenue.
Joe's Backyard Restaurant, Sunset hospitalityDubai
Senior Waiter
2021.10 - 2023.03 (1 education.year_Label & 5 education.months_Label)
Job overview
- Recognized as best employee of month for delivering exceptional service
- Greeted and seated customers, handled complaints professionally and efficiently
- Increased sales and customer satisfaction through additional item sales
- Ensured customer enjoyment and addressed any issues promptly
- Managed bill settlements and collected payments
- Maintained cleanliness of tables and bussed after customers left.
Bulgari HotelDubai, UAE
Assistant Butler
2018.08 - 2019.12 (1 education.year_Label & 4 education.months_Label)
Job overview
- Assisted head butler in managing household and coordinating team.
- Managed household inventory and ensured cleanliness of guest rooms.
- Coordinated with staff for seamless service and assisted with various tasks.
- Responded proactively to changing housekeeping requirements.
- Delivered professional, friendly service across customer-facing tasks.
- Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
- Escalated issues and complaints for prompt management resolution.
Courtyard by Marriott Hotel, Fifth Street CaféAbu Dhabi
Senior Waiter
2018.08 - 2018.12 (4 education.months_Label)
Job overview
- Performed cashiering tasks and maintained accurate records
- Executed bartender duties and prepared beverages
- Presented menus, answered questions, and upsold specialty dishes
- Processed orders and payments using point-of-sale systems.
Education
Empower Yourself/AlisonDubai
Diploma from Hospitality Management
2023.01 - 2023.03 (2 education.months_Label)
University overview
Cadi Ayad University - Marrakech, MoroccoMorocco, Morocco
Bachelor's Degree from English Linguistics
2011.06 - 2014.07 (3 education.years_Label & 1 education.month_Label)
University overview
Skills
- Food safety compliance
- Team leadership
- Staff training and development
- Customer service
- Communication
- Cafe staff recruitment
- Menu planning
- Natural leader
- Hiring and training
- Performance and wage reviews
- Passion for customer satisfaction
- Wait staff rostering
- Decision making
- Inventory control and record keeping
- Staff scheduling
- Cafe budget control
- Recruitment and hiring
- Social media marketing
Certification
- Leadership
- Introductory course on wines
- Food service
- Fire Marshall
- Food safety for managers
- Health and safety
Languages
English
Arabic
French
Personal Information
Personal Information
Date of birth: 10/20/91Accomplishments
Accomplishments
best employee of the month
Timeline
Cafe manager
The Uncommon
2023.12 - Current (2 education.years_Label & 6 education.months_Label)
Assistant manager
Mezzanine bar & kitchen
2023.04 - 2024.10 (1 education.year_Label & 6 education.months_Label)
Empower Yourself/Alison
Diploma from Hospitality Management
2023.01 - 2023.03 (2 education.months_Label)
Senior Waiter
Joe's Backyard Restaurant, Sunset hospitality
2021.10 - 2023.03 (1 education.year_Label & 5 education.months_Label)
Assistant Manager
The Green Room, Solutions Leisure Group
2020.09 - 2023.03 (2 education.years_Label & 6 education.months_Label)
Assistant Butler
Bulgari Hotel
2018.08 - 2019.12 (1 education.year_Label & 4 education.months_Label)
Senior Waiter
Courtyard by Marriott Hotel, Fifth Street Café
2018.08 - 2018.12 (4 education.months_Label)
Cadi Ayad University - Marrakech, Morocco
Bachelor's Degree from English Linguistics
2011.06 - 2014.07 (3 education.years_Label & 1 education.month_Label)