With 8 years of experience in the hospitality industry, primarily as a waiter. During this time, I've had the opportunity to work in a variety of settings, including fine dining restaurants, casual cafes, and even hotels. Learned a lot about customer service, communication, and teamwork, and take pride in providing an exceptional experience for each and every guest. Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.